Amazon Prime Bargains - Chat Thread

Just got an email from CS (I thought the matter was closed) - they are crediting me £70 for the hassle today - no mention that I have to use it against the watch. Will see when it appears tomorrow.

Didn't think Amazon made these gestures anymore and especially not at this value.

Would prefer they fix the issue but, I'll take the cash and wouldn't bother contacting them again - they clearly don't understand or simply cannot fix this problem.

Just a heads up on the early access sale: I bought a toy for the kids for xmas yesterday at the early access price (bizarrely I got it already). Today it was a further £10 cheaper. Customer service are insisting that I return the item and buy it again at a lower price rather than simply refund me the difference despite the imposition on me, their returns dept. and the carbon footprint.

I wonder what the policy thinking is behind the dramatic fall-off in customer service.

Personally, I've historically always gotten superb customer service from Amazon. However trying to explain the VAT calculation just there was a disaster. Only £10 difference, so not the end of the world. But they wouldnt budge. Basically tried to say that I didnt understand how VAT worked. Not worth the hassle.

That's the thing, they refund all the extra charges at a later date. Problem is that the CS people don't really get how VAT is worked cross border and can't give an answer to the queries. We just have to take it on blind faith that Amazon will sort it out for us, which they seem to do in the end.

Has there been any benefit of the new distribution center in Ireland with regard to buying products over 150€

I don't see any difference in delivery times and import costs so who's benefiting here?

That's been going on since before lockdown.

We really need our own site not be hanging off UK. It never made sense. Makes even less after Brexit.

Yes but the reason, in the case of batteries and power banks, has always been the reluctance of airlines to carry them. Surely now it's not beyond the wit of someone with decision making powers, to include an assortment on a container coming in by sea, how do they get them anywhere else? Most of the stuff comes from China. and I doubt that's coming over land.

You can buy plenty of things with built in batteries, I recently bought a cordless vacuum cleaner and cordless power tool both with the exact same type batteries as a power bank so no rhyme or reason to it.

Funny thing is An Post won't take anything with Lithium batteries but they deliver stuff with Lithium batteries with big stickers saying Lithium batteries on them all the time?

Full list of prohibited items:

• Acetone
• Aerosols of any kind including saline solution and cosmetics
• Aluminium chloride
• Antiques
• Arsenic
• Asbestos
• Batteries including lithium-ion batteries, sent individually or as part of an electric device

..........

It's better not having an Irish site so we are not able to buy things because the tax and shipping and region issues are a complete mess coming from the UK. I don't see it.

That was one of the reasons Parcel Motel was set up. We used to order to the Postal Motel Post Box in NI. They would then deliver down to your assigned Postal Motel. Then they blocked/stopped it. Parcel Wizard was set up much letter.