National Broadband Ireland : implementation and progress

If it's deep and currently open then just use a standard sewage AJ and then risers to get it up to ground level. This is a very easy to do yourself with a shovel and all bits available from builders providers.

By the sounds of it you are eager to make it as easy as possible for them, so I would do something if I were you to avoid any complications. I have a freind who works for KN and he said they get paid per install. So if they arrive and see complications they may find an excuse to move onto the next install .

I'm waiting since the 4/8 for NBI to fix a line fault!

Had a flashing pon light on ont initially , its now showing as a red fault light. Have lodged a complaint with Comreg. But still no luck getting NBI to fix the fault.

Yeah next door neighbour was installed about 4 weeks later and he's not working either. Find it funny that they are continuing to install people knowing there is an issue on the line.

I quoted those figures to service provider but to no avail. Also, I asked Comreg and they don't regulate NBI only the service providers, so they can't ensure that NBI maintains the SLA. I've now asked my local TD to ask NBI directly when the issue will be fixed because nobody else seems to be able to get an answer from them.

Coming up on 48 hours since installation now and still being given the run around. Pure telecom say that nbi need to provision the line. When I get onto nbi they say that the line has been provisioned and pure telecom need to provision it on their end so I ring back pure telecom and they say they are waiting to hear back from nbi and on and on it goes.

Install went perfect. Up and running now and all looks AOK. The two KN lads were dead sound and I can’t complain at all. No answer on the manhole request so I’ll have to wait and see.

I would definitely advise anyone who knows where their ducting is to try and check that it’s ok and no breaks etc in advance of their install. Having this done made my install an absolute piece of cake.

i tried that too, they ask you to DM them and when you do they say contact the service provider. Its 7 weeks today since I was installed and still no broadband

Yeah I wouldn't be recommending it to anyone who is anyways competitive but for me it's a dilemma. I either stick with my slow FTTC conection or change to Starlink. The FTTC has good and consistent ping but can lag when others in the house go on Netflix for example. The other issue is streaming, a lot of competitive tournaments require players to stream and I can't do that with my FTTC conection. Starlink would eliminate those two problems at the expense of high ping and consistency.

It’s so frustrating as everything is installed and working yet no internet connection! It will be five days tomorrow so hopefully it will get sorted, pure have been in touch with both nbi and their liaison officer. When the technician tested the speeds on his modem he was only getting speeds of 550mb so hopefully that’s not another problem as I have 1gb ordered. The kn technician said 3 out of 5 fritzbox’s aren’t working when he’s finished installing which doesn’t sound right at all…

What's the general lead time when you place order after NBI website go ready to connect at your address, do KN align with your choosen ISP?

Finally sorted thanks to pure telecom after a mistake made by nbi. Unfortunately only getting 550mb download when we ordered 1gb. I tried to convince the technician that we had ordered 1gb but he said because his own modem was showing a green light at 550mb that we were getting what we had ordered. Very happy with pure, not so much with nbi/kn group at the moment and hopefully won’t take them too long to get it sorted.

I can’t imagine your frustration, at least we still have 550mb while waiting this time. NBI/kn remind me of eir, all good when everything is working but any problems and you quickly find out how hopeless they are to deal with. I wonder what will happen with the storms over the winter months when the lines get taken out by trees, how long will they take to fix?

This passed me by, but they announced this during the ploughing last week: