Paddy Power keep canceling my account

Those screenshots look like that are from two different chats. That, plus the title suggests that this has happened more than one account. Which suggets it was for reregging

Have you excluded with one of the other companies from the same company? Skybet, Pokerstars, Betfair etc? They have a policy exclude from one, exclude from all now.

you'll still get your cash back though, even if you won't get your account open unless you obtained it via promo fraud.

If your account is a re-reg after being banned on a previous account, then there’s no recourse here

If your account was a ‘first-time’ account you will obviously get your winnings as long as you haven’t broken any Ts and Cs

The fact that they’re holding the money suggests the former (or something like regging a new account having previously self excluded yourself etc)

You can contact the entities that regulate them directly if you think it was in error: https://www.paddypower.com/aboutUs/Regulatory.Information/

If you did rereg then they probably do have a case to close the account though.

If the funds weren't directly from taking advantage of a sign up offer or anything else against the Ts and Cs then hopefully you can make a case for getting a withdrawal.

Good luck

Fair enough so - If you’re being completely honest about the situation and haven’t done anything stupid, you’re entitled to the winnings

Keep fighting them

Slightly off topic, but the trained people they have on chat help always come across as clueless.

Like, stating your account is closed and can't be appealed and then asking..is there anything else I can help you with today 😃

I think the "is there anything else I can help you with today" is mandatory or programmed in many of these chat applications. so the agent cannot close the ticket without asking that first. A so-called handy feature that appeals to PHBs. I drove one agent from parcel2go mad by saying "yes" and dragging them back to first issue repeatedly

If you've had the same account for years, how did you withdraw previously when you wanted to?

Seems to me that your verification for the cash card had clearly triggered something - were you under 18 when you opened the account or used incorrect/different details or something?

Winning accounts get closed, bad for business. But normally its accounts that are taking value (odds you take shorten before event starts by a fair bit). Strange that you just do the odd flutter, even if up, and they close you! You should have no issue asking them to send you the funds though. Bookies are scumbags unfortunately. Been through multiple accounts with all the major bookies now but its getting harder and harder.

Thats theft tho is it not? its still his money and they have no right to it.

So you can take peoples money once its in the T&C's?

One of the reasons a bookmaker will close an online account is if a player raises a flag from a money-laundering or PEP perspective.

For example: If someone has links to a high-risk cash-heavy business (and "links" could include a family member) then they will close your account and never, ever, tell you why.

He wasn’t supposed to be able to bet with them in the first place if he was going against Ts & Cs (he says he isn’t to be fair).

So if he was going against them, of course they can keep the winnings

Lesson to be learned from this is simply don’t even open an online account! As an earlier poster said, bookies are scumbags. Whatever chance you have at beating them in a shop, it is simply impossible to beat them online.

They have scores of traders monitoring every account and if there is any winning streak, winning strategy or particular betting pattern that is going against them, you will be restricted to €0.01 bets or the account will be closed. This WILL happen if you are winning online.

You can try to re-register, use different names, email addresses, credit cards etc. but the same thing will happen if you are winning and you also run the risk being caught for breaching the T&Cs.

Whenever I hear someone talking about an online account or bet they made online I just shake my head and think mug … this guy is obviously losing money or else he wouldn’t be talking about an online account.

Don’t bother with any further online accounts. Aside from what I’ve said above, it’s a lot easier to stay disciplined when only sticking to shops.