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My cards are getting 3DS verification failed

  • 22-02-2022 12:30PM
    #1
    gkralji2
    Registered Users, Registered Users 2 Posts: 1 ✭


    In last one and half months my cards have been blocked 4 TIMES> I have tried to top up my Revolut Account and every time was a message your 3DS verification failed.

    Every time I had spent around one hour in with your customer service and every time they asked me to reinstall the app and after this they concluded that there is a block and someone else needs to sort this out. After I was connected to this person they removed block and said now everything is ok and it was ok for one transaction, and next time I got again same message that my 3DS verification failed.

    I cannot accept that in order to do normal transaction I need to spend 1 hour with customer service. If this is level of service in 21st century I will rather change bank because AIB doesn't have this issues.



Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for reaching out to us here on Boards.ie.

    I'm very sorry to hear about this.

    Can I ask what type of transactions you're having difficulties with at the moment? Is it online online transactions, or chip and pin transactions as well?

    Thanks, Eve



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