Are Eir really as terrible as the reviews are saying?

The EIR Reps don't even have the decency to review Message boards to identify and support cutomers in need.

All they do is take money from vulnerable people.

Eir is even more terrible than the reviews say. In my case their representative promised me 1 year contract and later they started insisting that I've signed for 2 years. Fortunately I've recorded my call but I've spent a couple of weeks talking with them and didn't even receive an apology in the end.

VF 12 months

my broadband anyway

EIr fibre to the home is excellent. Have it for 18 mths now

never had any issues

Wait until u have to wade through their horrendous cc

they get voted as worst customer care in Ireland for a reason

16 months ago I spoke with them and they told me to "forget about broadband for 2-3 years". Then I spoke with them again 14 months ago and they told me that my address is going to be connected "soon". Since that time I got SIRO and VM networks available. An Eir contractor appeared in our estate today, I spoke with him and he told me that no distribution points are planned for 6 houses in the center of 300-house estate and from his experience that means that these houses will never be connected.

So yes, in case you are lucky enough to get their 1Gbit connection you might be happy. The biggest Eir issue is their staff, not their equipment.

Be aware pls

holding their equipment meant that I wasn’t off their system

that’s when my troubles started

I was told by eir cc” box up the modem”

” courier will collect “

only found out 3 months later that couriers ONLY collect in the greater Dublin area

yet the monkeys in cc vehemently told me definitely a courier will call within 10 days

called umpteen times same answer

eventually some sane cc person copped on i was 165 miles from Dublin and no courier will be calling

I dropped modem to the eir shop in Wilton

still took months for them to reimburse me etc

its been said a million times. they have the correct BB lines - they have the network. If you sign up just be aware you can never change anything and you will never receive any customer service. Once they make that first mistake - its all downhill from there. just quit them.

I have since signed up with VF and i have exactly the same predictable bill every single month without fail. If eir had been able to not "BILL CREEP" up a random small amount slowly every month over time - we would likely still be friends.

I've said elsewhere I'm happy enough with eir. Asked for a new replacement router (F3000) for my old F1000 and it arrived IN 24 HOURS free of charge!!!

As a corollary, my parents switched to Vodafone late last year and there was an initial error with their billing. I have had to ring EVERY SINGLE MONTH since to get them to correct the bill amount and they faithfully promise it will be right the next month. It never is.

Speeds and reliability are perfectly satisfactory also.

With EIR for 13 months now, initially was on a 12 month contract for €29.99.

Rang them in Feb, said I was happy with the service and what could they do? Signed new contract for 24 months at €39.99 and faster speed. Can't complain with the service or contacting them but maybe that might change.

"Faster Speed" is what alan patridge aha said.

So safe to assume, it's the 500 Mb Fibre instead of the old "up to".

Now that there is no discount at all, so kind of strange how happy it makes alan.