Currys €110 to diagnose fault with JVC TV

the issue could have been the tv was mistreated. curry's shouldn't and wouldn't bear the costs of TVs that have end user damage. I'm sure you agree with that?

If your sister is confidant that in her case the TV has not been abused, then a repair /replacement sounds perfect. They are not even saying anything stupid about the warranty being expired - because under the sale of goods act they have a responsibility - which they are acknowledging.

So if your sure its a fault not caused by end user there is no issue.

if you don't trust/believe currys you can always pay for an independent report - yourself.

As much as I'm all for battling for consumer rights. I just don't see there being a great result on a €230 TV. Yes you can force them to the small claims court but will you get a full award if you win??? Is it worth the effort?

By all means see how far you can push them but I think I'd be tempted to live with it and save some money for a better TV

This is great advice. Had a problem with a JVC blueray player. Took it back to the shop and said I wanted a warranty repair. He looked up the sales invoice and said 'it's out of warranty'. I said it's not. He said the warranty is 12 months. I asked is he had heard of the 'Sales of Goods and Services Act'. Goods much be of merchantable quality, AND THERE IS NO TIME LIMIT. He just shrugged his shoulders. I said I paid (think it was about) €600 for a blueray player that lasted 15 months. I asked him if he thought this constituted 'merchantable quality'. Naturally enough he had no answer to that. So I got it repaired free of charge.

If you end up in the Small Claims Court it will be you, Joe Soap, up against the big conglomerate. Who do you think the judge will favour?. Remember through, you might not get a full refund. If, for example, you try claim for a 4 tear old telly the judge might only award you a fraction of the replacement cost.

I had a similar issue with a 2.5 year old panasonic tv.

Turns out it wasnt made by panasonic but outsourced to some other company & it had poor electronics to begin with.

It would often turn off and fail to turn back on unless it cooled down. This would happen very often during warm weather or if sun shone on it.

So we kept it in the shade, until it fully gave up on us once the warranty expired.

So my point is that heat seems to be a factor in damaging lots of cheaper TVs. Its probably damaged in multiple areas & not worth fixing.

Do you have to pay in advance for the fault to be diagnosed?

Currys are known for this crap. Someone said currys are reputable. I disagree. They, along with other retailers will try and avoid this and put you off. There are plenty of other examples here on boards. You have rights under the sale of goods and supply of services act. Demand to speak to the manager. If he does not sort it, put it in writing with a reminder you will not engage a third time. Then just go to the small claims court.

They really weren't. TV repair shops were the norm in every town of any size, component replacement every few years was common.

Survivorship bias - the few really sturdy examples of things are the ones that are left, not the norm - causes people to think electronics were more reliable in the past. They weren't - not even close.

I say this.

By all means push it if you want to. But if they still play hard ball, and faced with a potential 110 fee loss on a 230 tv? I would just get a new one. Else where or course and I wouldn't be buying anything from there again.

My (limited) experience with small claims is once you lodge the claim, retailers (especially larger ones) will generally try and settle as they don't want the hassle of having to deal with the SCC.

I had sent an email to curry’s explaining the issue but I never got a response. So 2 or 3 weeks later I brought TV back to the shop. They didn’t want to take it back. I showed them the problem told them it was no use to me gave them my details and started to walk off.

Think it may have taken them by surprise, as if nobody brought anything back to store as they didn’t have a clue what to do.

They said they couldn’t do a whole lot except send an email to head office on my behalf. I left .

Not sure what happened with the TV after that. Could still be gathering dust in the store.

I emailed them again explaining the issue and let them know the TV was in the store. About a month later they responded. That’s when they started playing silly buggers and looking for €110 euro to diagnose issue.

I initiated the small claims court then.