Sky 500MB Broadband, Tv and and Sky Sports €55pm

carr62 wrote: »

Mmm.....im very rural....no fibre to house so maybe its a no for me?

They have an eircode checker on their website, you should check it out. Some rural places have more fibre than Dublin :pac:

legend99 wrote: »

Just realised I never got the €50 card. assume others would be the same so reminder to people to follow up as it popped into my head randomly....

Not happy. Not happy at all. They replied saying the Master Card was only available until the 27th and I signed up after that. Which is interesting as I have a screenshot (thanks to advice here) where it says it is available for people signing up from 06/11/2020 to 30/11/2020.

I have told them I want the card issued immediately. I will formally lodge a complaint then on the basis of them furnishing me with false information.

carlos wrote: »

Was just on to sky also about never receiving my €50 mastercard. They claimed I never selected it as part of the order (as some people don't want €50 apparently!!) Also stated as its gone too far its too late to rectify it and they wont be honoring their offer. I'm fairly sure it was selected and was in all their advertising material around Black Friday.

Note I placed my order on November 30th so maybe caught with the same systems issue as legend99 where it stopped tagging the offer to accounts after the 27th.

More sharp practice from Sky - will be losing me a customer once 12 months are up.

Carlos. I fired the screenshot I have of it back at them. If you want to PM me I'd be happy to email it to you. I told them I wouldn't accept them not honouring it. They are going to credit my account with €50. In a classic though I told them I was extremely unhappy as they misinformed me about the 27th as I had the screenshot and I requested the detail of the complaints procedure as I well knew they would not have honoured it without the wise advice of someone here to screenshot it. They wrote back and said they were also the complaints team (I was on Twitter) so they had opened the complaint but they had immediately closed it as they "had done everything they could to resolve the matter"!! I was beyond speechless - they utterly missed the point of them giving me factually incorrect information which would have cost me €50 bar my luck of having the screenshot. So I'll be following up saying I'm not accepting their closing of the the complaint, certainly not with that conclusion. Anyway, PM me if you need the screenshot (it says offer until the 30/11/2020) and you want to use it to blow them out of it.

carlos wrote: »

thanks legend99 will try with that, my order e-mail makes no mention of the 50 euro mastercard and sky are claiming i never selected it as part of the order, was it on your order summary e-mail?

Sent your screenshot. My order doesn't say anything either. But I'd read the screenshot as saying it is just part of the offer. As it was at the time. It was plastered onto it!

legend99 wrote: »

Carlos. I fired the screenshot I have of it back at them. If you want to PM me I'd be happy to email it to you. I told them I wouldn't accept them not honouring it. They are going to credit my account with €50. In a classic though I told them I was extremely unhappy as they misinformed me about the 27th as I had the screenshot and I requested the detail of the complaints procedure as I well knew they would not have honoured it without the wise advice of someone here to screenshot it. They wrote back and said they were also the complaints team (I was on Twitter) so they had opened the complaint but they had immediately closed it as they "had done everything they could to resolve the matter"!! I was beyond speechless - they utterly missed the point of them giving me factually incorrect information which would have cost me €50 bar my luck of having the screenshot. So I'll be following up saying I'm not accepting their closing of the the complaint, certainly not with that conclusion. Anyway, PM me if you need the screenshot (it says offer until the 30/11/2020) and you want to use it to blow them out of it.

Can you pm me that screenshot also please. Thank you!

Isn't there something on their dashboard for cancellations? But sky being sky, they won't let you leave easily and could offer you a good deal

Satellite. Their Sky Go/Now TV streaming for a handful of stations is low quality, stops a lot and has some restrictions on programming so I wouldn't be ditching the satellite any time soon.

What to do if already a sky customer , is it easy leave and rejoin again ?

Sky are easy to leave. You just say thanks but no thanks but put through my cancellation request. Problem is people let them do their spiel and to try and persuade you to stay. Just say I know it’s 30 days cancellation process and I can ring up and change my mind.

Done and dusted within minutes from ringing

Just as I was thinking about sky offers , look what pops into my email

Got this deal last year, retention offers have been crap and they blocked the eircode from signing up again (for 12 months I think).

They don't want my money so Vodafone it is.

I'm still on the 55 a month for broadband,tv and sports,I'm on my last month.

the email I got is a bit unusually written, it seems like it's going to be the same €55 a month but it doesn't give an exact figure anywhere.

To be honest I wanted to stay with sky for the better tv service and would have stayed with them as long as I got some sort of deal.

About 3 weeks

If you want to invest in it I bought a Freesat 4K Box for €230 a year ago and never looked back. Connects to the Sky Q satellite and has all U.K. freeview channels that you can record on the hard drive. Granted it’s not a slick as the sky box but beats spending €30 per month. For sports & movie I use streaming services (Netflix etc)