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No Response to Emails

  • 23-03-2021 11:39AM
    #1
    Kavrocks
    Registered Users, Registered Users 2 Posts: 2,347 ✭✭✭


    I've sent two emails to sales@richersounds.ie, the first on 15th March at 8am, but I haven't received a response. Do you not monitor that email anymore?


Comments

  • #2
    Richersounds.ie: DavidS
    Company Representative Posts: 4,750 ✭✭✭Richersounds.ie: DavidS


    Kavrocks wrote: »
    I've sent two emails to sales@richersounds.ie, the first on 15th March at 8am, but I haven't received a response. Do you not monitor that email anymore?
    Hi Kavrocks,

    Thanks for the post!

    We do monitor that email address quite regularly. If you PM me with your email address and query I can have a search and see if it was missed!

    Kind regards

    David


  • #3
    Richersounds.ie: John
    Company Representative Posts: 9,531 ✭✭✭Richersounds.ie: John


    Hi Kavrocks,

    just checked that out ( your Boardie name made the email tracking a synch ;) ) and we did reply at 09:37 on the 15th and I can see you mailed again on the 21st at 06:28 and we replied at 13:15 ( apologies that one was a bit late - we only open at 13:00 on Sundays).

    We do hear that a lot of spam filters ID our mail as it's a 'sales@' mail so it would be worth checking out your junk mailbox - but without posting the full response here ( for your privacy) the answer was yep, no problem ;)  

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • #4
    Kavrocks
    Registered Users, Registered Users 2 Posts: 2,347 ✭✭✭Kavrocks


    Hi David and John,

    My apologies. It did go to my spam folder. Any previous emails I've had from sales@richersounds.ie didn't go to my spam folder. Sorry about that but thank you very much for looking into it and getting back to me I will respond by email.

    Thanks,
    Kavrocks


  • #5
    Richersounds.ie: DavidS
    Company Representative Posts: 4,750 ✭✭✭Richersounds.ie: DavidS


    Kavrocks wrote: »
    Hi David and John,

    My apologies. It did go to my spam folder. Any previous emails I've had from sales@richersounds.ie didn't go to my spam folder. Sorry about that but thank you very much for looking into it and getting back to me I will respond by email.

    Thanks,
    Kavrocks
    No problem, thanks Kavrocks!


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