DPD Parcel Wizard - DPD Pickup

tscul32 wrote: »

We do usually look through t&CS but given that we registered with the when they started many years ago and were looking for uk deliveries it wouldn't have registered with us that outside EU was excluded. So them closing may not affect us either way. It was under €20 worth anyhow so no major loss. We'll just wait and see.

i read it only once once registered myself, but as you say if its under 20quid it should be fine then, granted timing isnt perfect but stuff comes in quite fast from Japan, all considered. My point being was that it wouldnt be wise ordering anything with customs/vat due that would require payment in advance- as think few pages back someone did exactly same and found later that it was stuck to be paid for before released to DPD, which makes sense why they had terms in the first place.

Got an email at 4am saying my package was delayed due to a problem at the spring centre. Anyone know how long this usually adds to delivery? Days the package is in Athlone for Dublin delivery.

whiterebel wrote: »

It's a fairly regular occurrence. Royal Mail delivered it to the wrong place, they are at fault. It is so manic at these places these days it might be ages before it shows up. It used to take a week or two when it wasn't that busy.

First time I've ever seen it happen, but I can at least somewhat understand how easy it could be with the depots so close together.

New layer to the problem, Parcel Motel are now saying that the Royal Mail tracking number I gave them is for a completely different package that was sent to them. So now its looking like either the seller gave me the wrong tracking number because he had a few handy to Newtownabbey, or that when it got to PM, despite it having PW credentials, they mislabelled it and sent it on elsewhere. Nightmare.

I've contacted the eBay seller about possibility one. Not sure where to go from here if he says the number is definitely correct.

scamalert wrote: »

best route would be to work with the seller, depending on what type of tracking they used they could open claim with royal, if online signature shows as PM instead of PW, they would theoretically should be able to refund you, and chase RM themselves, as in such case seller is technically responsible as it was delivered to wrong address so they have to rectify the issue, but few pages back seen that theres no signatures collected, so even at worst case you might be able to dispute with PP and win, but give seller a chance first.

Yeah, that's the plan at the minute, seller seems genuine enough so we'll see what happens. The "signature" was a squiggle but the initials were PM.

Lucas Hood wrote: »

Royal Mail delivered a parcel to Parcel Motel that i ordered to Parcel Wizard.
Anyone had this before?

I've got onto PM with details hopefully they can either sent it on to me as i have an account with them already or sent it to dpd.

Same as me above then, have they found yours? It seems like mine got lost with PM. Let me know how you get on. I reckon it was one delivery driver last Thursday did a whole accidental drop to PM.

It's both RM and PM's faults, that's correct. Another PM's fault is, they processed a parcel they were not entitled to.

brainiac wrote: »

PM (at least the first agent I talked to) refuse to be held liable for their end of the mistake and are pushing it all on RM. Does anyone have any experience with getting a refund from them in any kind of similar scenario? Or any way of getting on to a member of management directly?

(Also, I recognise that this has now become about PM in the PW thread, mods please do move if you think it's best, but this started off as a DPD issue xD).

Would it not be Royal Mail's fault for delivering to the wrong address? Normally if the courier delivers the item to the wrong address it is up to the seller to claim with them.

Kremin wrote: »

Got an email at 4am saying my package was delayed due to a problem at the spring centre. Anyone know how long this usually adds to delivery? Days the package is in Athlone for Dublin delivery.

Got a similar email around 4am this morning, saying that my parcel (due for delivery today) was delayed due to an issue in “my area” (i live in Athlone). The odd thing is that when i went to the actual tracking page, it was last scanned this morning in Birmingham??

Anyway, they said they would send an update within 24 hours, so we’ll see where it is tomorrow morning

It seems weird that Parcel Wizard is closing down but none of the other ones are.

Really annoying as I preferred PW to the lot of them and they were handy for bringing wine in.

Hogzy wrote: »

It seems weird that Parcel Wizard is closing down but none of the other ones are.

Really annoying as I preferred PW to the lot of them and they were handy for bringing wine in.

dpd will still be fully operational issue lies with customs clearance, thus making NI address not usefull anymore as either way items will pass trough customs be it in house or trough an post hubs, so not really viable to keep operations base in NI. guessing PM dont want to take a loss on their lockers which is massive price to scrap, so they will keep the virtual address but reckon demand for their service will trickle down eventually.

Why cant DPD address this problem without closing down PW?

Surly there must be a solution.

It must be a large chunk of their Irish business going down with the tubes

Just saw this on the website now - virtual address ceasing due to Brexit
I'm wondering if address pal will follow???

I just received a package today from Amazon via Parcel Wizard (first time using them! ). The goods are damaged. I'm sure it's been asked a million times on here, but where do I stand with this? Do Amazon wipe their hands off it when you use a third party? Any advise would be much appreciated