Notification of discount ending on energy bill

chasm · 06-11-2020 02:39PM #1

After noticing that the discount period is up on a few of my utilities etc, I am normally on the ball with these things and up until this year would normally change my electricity and internet providers annually.

I have read in a few places that electricity providers are required to notify you that your discount period is up, see link from a few years ago. So did it actually come in or not?

https://www.bonkers.ie/blog/gas-electricity/new-regulator-rules-will-be-a-gamechanger-for-energy-customers/

L1011 · 06-11-2020 02:58PM

I think it did - I got multiple notifications of mine even more than 30 days out and my supplier is extremely unreliable at that sort of stuff!

Shelflife · 06-11-2020 09:18PM

chasm wrote: »

After noticing that the discount period is up on a few of my utilities etc, I am normally on the ball with these things and up until this year would normally change my electricity and internet providers annually.

I have read in a few places that electricity providers are required to notify you that your discount period is up, see link from a few years ago. So did it actually come in or not?

https://www.bonkers.ie/blog/gas-electricity/new-regulator-rules-will-be-a-gamechanger-for-energy-customers/

It came in, but if your on a deal that had elapsed prior to the above new regulation they dont have to tell you.

chasm · 06-11-2020 11:18PM

Shelflife wrote: »

It came in, but if your on a deal that had elapsed prior to the above new regulation they dont have to tell you.

I have been told that the discount ended a couple of months ago, but they never notified me of this and I only realised myself the other day whilst checking my last bill. The bill actually states that a discount of 10% is applied, but it only gave about less than 0.5% discount. It was when I queried this that they stated the discount ended.

Notification of discount ending on energy bill

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