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Unable to login on other browsers

  • 28-09-2020 10:40AM
    #1
    world class wreckin’ cru
    Closed Accounts Posts: 200 ✭✭


    Hi,

    I can login using Safari, but since my name change I can' t login on any other browser. I would refreshed the page to see my name change so stay logged in on Safari at that time.

    It just says 'login failed'. Also tried changing my password.

    Thanks.


Comments

  • #2
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi there,

    Can I make sure that other browsers aren't autofilling the login form (possible with outdated information)? Would you like to email hello@boards.ie from the email associated with your account and we can reset the password for you.

    The sign-up page isn't letting me register with a username featuring an apostrophe so I wonder if that might be causing issues (can't test on Safari). Will look at changing a test username in the morning when the database allows for changes and see what happens.

    How can I? User's guide to some features on the new site



  • #3
    world class wreckin’ cru
    Closed Accounts Posts: 200 ✭✭world class wreckin’ cru


    Hi,

    No I'm definitely not auto filling the password.

    I changed the password myself and it works in Safari, but not in Chrome now for example - and I've been typing the password in.

    This is only happening since I've tried other browsers I currently wasn't logged into when my name was changed. Hope this helps!


  • #4
    world class wreckin’ cru
    Closed Accounts Posts: 200 ✭✭world class wreckin’ cru


    Some more info: I can login on other mobile browsers, but not on the desktop ones. I've cleared history and cache to try again but no luck. It's not a big deal and I'm sure it'll sort itself out if it's too much hassle.

    Thanks.


  • #5
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    I will try to investigate this further in the morning when the database allows me to change the details on an account that I currently use for testing purposes.

    What browsers worked for you on mobile?

    How can I? User's guide to some features on the new site



  • #6
    Hotblack Desiato
    Registered Users, Registered Users 2, Paid Member Posts: 38,952 ✭✭✭✭Hotblack Desiato


    Your username has a curly apostrophe

    ’

    which isn't the same character as a straight apostrophe

    '

    Maybe that's the problem?

    I'm partial to your abracadabra,

    I'm raptured by the joy of it all.



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  • #7
    world class wreckin’ cru
    Closed Accounts Posts: 200 ✭✭world class wreckin’ cru


    ^ That was it!! Thanks for your help guys.


  • #8
    Boards.ie: Mark
    Boards.ie Employee, Boards Employee 2, Boards Employee 3 Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Excellent :)

    How can I? User's guide to some features on the new site



This discussion has been closed.
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