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1. Do you keep (or share with third parties) ANY data that would allow you to match an IP-address and a timestamp to a current or former user of your service? If so, exactly what information do you hold/share and for how long? NO

2. What is the name under which your company is incorporated (+ parent companies, if applicable) and under which jurisdiction does your company operate? Windscribe Limited. Ontario, Canada.

3. What tools are used to monitor and mitigate abuse of your service, including limits on concurrent connections if these are enforced? Byte count of all traffic sent through the network in a one month period as well as a count of parallel connections at any given moment.

4. Do you use any external email providers (e.g. Google Apps), analytics, or support tools ( e.g Live support, Zendesk) that hold information provided by users? No. Everything is self-hosted.

5. In the event you receive a DMCA takedown notice or a non-US equivalent, how are these handled? Our transparency policy is available here.

6. What steps would be taken in the event a court orders your company to identify an active or former user of your service? How would your company respond to a court order that requires you to log activity for a user going forward? Have these scenarios ever played out in the past? Under Canadian law, a VPN company cannot be compelled to wiretap users. We can be legally compelled to provide the data that we already have (as per our ToS) and we would have to comply with a valid Canadian court order. Since we do not store any identifying info that can link an IP to an account, the fact that emails are optional to register, and the service can be paid for with cryptocurrency, none of what we store is identifying.

7. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why? Do you provide port forwarding services? Are any ports blocked? We allow P2P traffic in most locations. Yes, we provide port forwarding for all Pro users. Only ports above 1024 are allowed.

8. Which payment systems/providers do you use? Do you take any measures to ensure that payment details can’t be linked to account usage or IP-assignments? Stripe, Paypal, Coinpayments, Paymentwall. IP addresses of users are not stored or linked to payments.

9. What is the most secure VPN connection and encryption algorithm you would recommend to your users? The encryption parameters are similar for all protocols we support. AES-256 cipher with SHA512 auth and a 4096-bit RSA key. We recommend using IKEv2, as it’s a kernel space protocol that is faster than OpenVPN in most cases.

10. Do you provide tools such as “kill switches” if a connection drops and DNS/IPv6 leak protection? Do you support Dual Stack IPv4/IPv6 functionality?Our desktop apps have a built-in firewall that blocks all connectivity outside of the tunnel. In an event of a connection drop, it fails closed – nothing needs to be done. The firewall protects against all leaks, IPv4, IPv6 and DNS. We only support IPv4 connectivity at this time.

11. Are any of your VPN servers hosted by third parties? If so, what measures do you take to prevent those partners from snooping on any inbound and/or outbound traffic? Do you use your own DNS servers? We lease servers in over 150 different datacenters worldwide. Some datacenters deploy networking monitoring for the purposes of DDOS protection. We request to disable it whenever possible, but this is not feasible in all places. Even with it in place, since most servers have dozens/hundreds of users connected to them at any given moment, your activity gets “lost in the crowd”. Each VPN server operates a recursive DNS server and performs all DNS resolution locally.

12. In which countries are your servers physically located? Do you offer virtual locations? Our server overview is available here. We don’t offer virtual locations.