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Those of you who work in practice, what do you consider a reasonable length of time t

  • 15-07-2020 06:51PM
    #1
    wally1990
    Registered Users, Registered Users 2 Posts: 1,233 ✭✭✭


    Title didn't save properly

    What do you consider a reasonable amount of time to respond to a client email?


Comments

  • #2
    Stratvs
    Registered Users, Registered Users 2 Posts: 958 ✭✭✭Stratvs


    If it’s something I can answer off the top of my head or with minimum checking then I’d usually answer at the time I’ve seen it. I don’t have audio notifications turned on for emails so that could be anything from minutes to an hour or so. If it’s something that requires a bit of research I’ll respond and say I’m occupied at something else right now but I’ll be back to them as soon as I can. That generally means a few days.

    I’ve found one can be too fast to reply to some people. Once I got a phone call just after putting the phone down from an approx half hour call. The client said they rang as I hadn’t answered their email. I apologised and said oh what day was that I don’t remember seeing it. They said it was sent 20 minutes earlier and wondered why I wasn’t back to them.


  • #3
    wally1990
    Registered Users, Registered Users 2 Posts: 1,233 ✭✭✭wally1990


    Stratvs wrote: »
    If it’s something I can answer off the top of my head or with minimum checking then I’d usually answer at the time I’ve seen it. I don’t have audio notifications turned on for emails so that could be anything from minutes to an hour or so. If it’s something that requires a bit of research I’ll respond and say I’m occupied at something else right now but I’ll be back to them as soon as I can. That generally means a few days.

    I’ve found one can be too fast to reply to some people. Once I got a phone call just after putting the phone down from an approx half hour call. The client said they rang as I hadn’t answered their email. I apologised and said oh what day was that I don’t remember seeing it. They said it was sent 20 minutes earlier and wondered why I wasn’t back to them.

    Ah jesus that's ridiculous and that's a worrying trend I see too,

    People think email is like instant messaging nowadays and we can respond straight away

    I personally think a working day is reasonable to respond so 8 business hours, even if it's a holding email to say let me look into X and come back to you.


  • #4
    Stratvs
    Registered Users, Registered Users 2 Posts: 958 ✭✭✭Stratvs


    wally1990 wrote: »

    People think email is like instant messaging nowadays and we can respond straight away

    Agreed. I hate the email ping pong that ends up like an IM thread.


  • #5
    duffysfarm
    Registered Users, Registered Users 2 Posts: 862 ✭✭✭duffysfarm


    try emailing your solicitor and see how long that takes.......


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