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Three usage report for prepay

  • 15-06-2020 01:46PM
    #1
    x-x-footloose-x
    Registered Users, Registered Users 2 Posts: 22 ✭


    Can anyone on three prepay advise if they've been able to get a usage report from Three in the last 2 months?
    I got one no problem at the start of April for the full month of March. Then when I requested the same in May for the month of April I have been told I cannot receive this. They've got this brutal my3 app that only gives usage for the last couple of weeks at a time, seems to wipe all that data once you top up again. I've been back and forth with customer care agents for the last 6+ weeks and they all keep telling me to get this info from the my3 app, where no historical data is reflected!

    Absolute joke of a service. Cannot wait to switch networks once I finally get some help with this issue (becomming less and less likely each day)


Comments

  • #2
    oscarBravo
    Technology & Internet Moderators Posts: 28,863 Mod ✭✭✭✭oscarBravo


    Moved from Open Source.


  • #3
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,146 ✭✭✭DopeTech


    x-x-footloose-x wrote: »
    Can anyone on three prepay advise if they've been able to get a usage report from Three in the last 2 months?
    I got one no problem at the start of April for the full month of March. Then when I requested the same in May for the month of April I have been told I cannot receive this. They've got this brutal my3 app that only gives usage for the last couple of weeks at a time, seems to wipe all that data once you top up again. I've been back and forth with customer care agents for the last 6+ weeks and they all keep telling me to get this info from the my3 app, where no historical data is reflected!

    Absolute joke of a service. Cannot wait to switch networks once I finally get some help with this issue (becomming less and less likely each day)

    Will your phone data usage not show you what you need to see?


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