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Gmail account holder has died. How can next of kin access the account

  • 25-05-2020 04:54PM
    #1
    bisset
    Registered Users, Registered Users 2 Posts: 440 ✭✭bisset


    I need to access my late husbands email. he has a gmail account. How can I access this?


Comments

  • #2
    bren2002
    Registered Users, Registered Users 2, Paid Member Posts: 1,231 ✭✭✭bren2002


    Sorry for your loss. Easiest would be his phone or tablet or a laptop with the account logged in.
    After that he would have to have setup recovery email addresses.


  • #3
    banie01
    Registered Users, Registered Users 2 Posts: 18,582 ✭✭✭✭banie01


    https://support.google.com/accounts/troubleshooter/6357590?hl=en

    Sorry for your loss.


  • #4
    bren2002
    Registered Users, Registered Users 2, Paid Member Posts: 1,231 ✭✭✭bren2002


    You should be aware there's no guarantee Google will give this access. They could decide he wanted it kept private.


  • #5
    Carlos Full Veteran
    Posts: 13,104 ✭✭✭✭ Carlos Full Veteran


    bisset wrote: »
    I need to access my late husbands email. he has a gmail account. How can I access this?

    Before contacting Google, there's a chance there's a phone/tablet/computer that is still logged in so can you access the devices he would have used and go to gmail and see if you can access it? Is he logged into Chrome using his own account (click the button in the top right corner to check).


  • #6
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,316 ✭✭✭✭drunkmonkey


    If you don't know his password and his phone number is still active go through the reset password process and get it to text the code to reset the password to his sim.


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  • #7
    bren2002
    Registered Users, Registered Users 2, Paid Member Posts: 1,231 ✭✭✭bren2002


    GarIT wrote: »
    Their policy is to not do so unless there is a will stating as such. All they will do is offered to delete the account on submission of a death certificate.


    Personally I would think in most cases it is best just to not go looking for logins. I've read of at least one case of cheating discovered and more of porn accounts or logins for escourt websites. I read online about one case of trying to get back bitcoin credentials too though.

    In my situation it would be the photos, that's what would be wanted. I've setup recovery for that purpose.


  • #8
    bisset
    Registered Users, Registered Users 2 Posts: 440 ✭✭bisset


    Jabari Fierce Pluto wrote: »
    Before contacting Google, there's a chance there's a phone/tablet/computer that is still logged in so can you access the devices he would have used and go to gmail and see if you can access it? Is he logged into Chrome using his own account (click the button in the top right corner to check).

    This worked. Thanks


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