Missing Refund

Morby · 30-03-2020 09:51AM #1

An event I was due to attend was cancelled due to Covid-19. A refund was issued by the organisers on Friday, March 13ty however I still have not received.

Contacted the organisers and they have issued proof of refund and said if refund is not showing my end by now to contact my bank.

Can I get someone to look into this please?

Thanks!

Bank of Ireland: Aisling · 31-03-2020 08:58AM

Hi Morby,

Thanks for getting in touch with us here on Boards.ie.

Generally, if the initial payment was made with a Visa Debit Card a refund would take up to 5 working days to return to your account. If the company has provided proof of this payment, It would be necessary for them to investigate this further for you and recall the funds if necessary. Please be assured, as soon as we receive the funds they will be applied to your account.

Thanks, Aisling.

Morby · 31-03-2020 12:48PM

Hi Aisling,

The proof they provided showed that the refund was issued on March 13th, it still has not come back to my account and is definitely past the 5 working days.

So do I need to get the merchant to chase it, and not yourselves to look into it from your end?

Bank of Ireland: Aisling · 31-03-2020 01:21PM

Thanks for getting back in touch with us here on Boards.ie.

Yes, as it would be an incoming payment to your BOI account, it would be necessary for the merchant to follow up on this on their side.

Thanks, Aisling

Missing Refund

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