Suspended with Pay.

strandroad · 26-11-2019 11:02PM

Clareman wrote: »

Does their phone system track it and if it does why weren't you told this was being tracked

All calls are recorded and occasionally monitored, it's part of the job you sign up for. Even if the OP argues that her phone malfunctioned so many times, she had a duty to report it at the time.

splinter65 · 26-11-2019 11:03PM

punisher5112 wrote: »

Just be aware of you leave you are suspended from welfare payment....

Up.to you really whether you go back or not.

Maybe it's a good thing and give you the kick to move onto something better.

If he’s sacked then he’s possibly suspended anyway..

Aint Eazy Being Cheezy · 26-11-2019 11:04PM

I’m also curious to know.. why would you randomly terminate a call, how can you tell if one customer is going to be more difficult than another?

splinter65 · 26-11-2019 11:08PM

dartboardio wrote: »

I have savings to cover this period so it's not that I was worried about, more so what to do.

I know, I realize that, and for some reason have a bad habit of making stupid decisions that affect things long term, obviously that's another days work but anyway

I think around 18 months is the life cycle of a call centre employee before things start to nosedive. That’s about as much as anyone can take.
Look. Face into the meeting. Apologise and offer some explanation. You might get off with a warning. Then look for something else, a hotel or a restaurant so you can give in your notice and leave on your own terms. Best of luck

Salary Negotiator · 26-11-2019 11:09PM

Aint Eazy Being Cheezy wrote: »

I’m also curious to know.. why would you randomly terminate a call, how can you tell if one customer is going to be more difficult than another?

Experience.

Some calls you just know the person is going to kick off. Sometimes justifiably so and sometimes not.

HildaOgdenx · 26-11-2019 11:10PM

OP, I'm not going to advise you either way. I hope that things work out.

Just to say, you seem to have posted a lot of personal information on boards, and made yourself quite recognisable, (I imagine) should your employer or any potential future employers happen to read here. Entirely your prerogative, of course.

I don't doubt that call centres are tough places to work.
I hope that you find something else, and I'm sure you will.

All the best.

punisher5112 · 26-11-2019 11:12PM

splinter65 wrote: »

If he’s sacked then he’s possibly suspended anyway..

No if you are let go it is different.

Bicyclette · 26-11-2019 11:13PM

Burnout is a trendy term at the moment. And it is quite conceivable you are/were suffering from burnout. Callcentres are known for causing burnout.

For what its worth, I would go back to the meeting, claim with hindsight you were suffering from burnout and apologise. Don't go back - but use the "burnout" as an excuse for your mistake and why you are looking for an alternative career.

It is quite conceivable that you may need a reference from your employers going forward. I would go through the polite motions with them just to end things with a level of civility.

Agent Smith · 26-11-2019 11:13PM

dartboardio wrote: »

Hi,

No judgement please. I know what I've done is ridiculous

Yesterday I got suspended from work for the week with pay because they noticed I had been disconnecting calls (I work in a call centre) I had been doing this for a few week/months every few days. They only know about six or seven occasions but suspended me so they could look further into it.

Obviously I admitted it straight away, and I'm embarrassed and ashamed.

They are having me back for a meeting next week to discuss the 'outcome' but in my eyes I'm just like, ah that's the job gone, I'm not going back to be told oh yeah we found you done that another 150 times heres your p45

Would you just never return and start looking for more jobs? Or have the balls to go in and do the outcome meeting?

PS. I was there two years

Do a Spacey on it...

Rob Thomas · 26-11-2019 11:18PM

Go to the meeting. It sucks now and it's not a nice feeling but the worrying is always worse than the event.

In time you will be glad you faced up to it. Whatever happens will happen and it's not going to define your life or career. You didn't steal anything or kill anyone so keep the chin up.

You are only 21, you sound like a very decent person who is keen to work and I think from some of your comments about self sabotage etc. maybe you are too hard on yourself. You have your whole life ahead of you.

But either way, I think you will probably be happier out of that role in the mid term. It doesn't sound like it challenges you and I think you have probably lost interest what with missing days and now dropping calls.

I genuinely wish you the very best of luck.

joejoggs · 26-11-2019 11:21PM

BDI wrote: »

Why is everybody so angry, not just with me but with everyone. It’s a very on edge place.

Going by your post history you seem to think that any job not on a building site is easy and low paid?? What's that about? Commenting on wearing a dressing gown to work, because it's an office job? Really?

I work in IT and on at least double of what your getting

Anyway back to OP definitely go back in and the worst you get is fired but more than likely a written warning.

If you dont like the call center maybe look at something to get you buy until Christmas is over and then re-evaluate. I obviously don't know your personal circumstances.

anewme · 26-11-2019 11:34PM

One final piece of advice OP.

Do go the meeting without expecting anything positive.

You have done wrong and the first step of moving on and improving persinally is to acknowledge it, accept it and move on and then put it in the past.

Hiding out is not helping.

Use it as a starting point to move forward.

In ten years, bah, five years, it wont matter. But it matters now and what you do next will impact your future.

rdwight · 26-11-2019 11:36PM

I think you definitely should go to meeting. The only downside is your natural embarrasment at having to discuss your misdemeanours; meeting will be "character building" (I'm only half joking).

Your objective should be to leave on the best possible terms given the circumstances and to obtain a reference which is limited to confirming the dates you worked there - this may be their policy anyway. Even if you don't need a reference in the near future it is no harm to have to show as period of steady employment.

In the meeting you should reference your generally good work record, apologise for your misdemeanours and apologise for not feeling able to bring the stress that caused them to the attention of your manager.

In the unlikely event that they are willing to keep you on you should ask to be allowed to resign; it's obvious you need to be working in another area at the moment.

26-11-2019 11:37PM

beertons wrote: »

What's to say the call wasn't ended on the other side?

OP admitted that they did this multiple times- and possibly greater than 150 times, judging by the original post in this thread.

Originally Posted by dartboardio View Post
Hi,

No judgement please. I know what I've done is ridiculous

Yesterday I got suspended from work for the week with pay because they noticed I had been disconnecting calls (I work in a call centre) I had been doing this for a few week/months every few days. They only know about six or seven occasions but suspended me so they could look further into it.

Obviously I admitted it straight away, and I'm embarrassed and ashamed.

They are having me back for a meeting next week to discuss the 'outcome' but in my eyes I'm just like, ah that's the job gone, I'm not going back to be told oh yeah we found you done that another 150 times heres your p45

Would you just never return and start looking for more jobs? Or have the balls to go in and do the outcome meeting?

PS. I was there two years

26-11-2019 11:40PM

Bicyclette wrote: »

Burnout is a trendy term at the moment. And it is quite conceivable you are/were suffering from burnout. Callcentres are known for causing burnout.

For what its worth, I would go back to the meeting, claim with hindsight you were suffering from burnout and apologise. Don't go back - but use the "burnout" as an excuse for your mistake and why you are looking for an alternative career.

It is quite conceivable that you may need a reference from your employers going forward. I would go through the polite motions with them just to end things with a level of civility.

Ah yes, I was wondering when you'd arrive. The "excuse", whether genuine or not.

"burnout" was never mentioned in the OP's postings to date- but you've obviously made the diagnosis for her. :rolleyes:

splinter65 · 26-11-2019 11:44PM

punisher5112 wrote: »

No if you are let go it is different.

If you are sacked for misconduct it’s the same as if you quit.
In this case the OP will have been sacked.
Being “let go” occurs when your employer wants to downsize.

dartboardio · 26-11-2019 11:45PM

[Deleted User] wrote: »

Ah yes, I was wondering when you'd arrive. The "excuse", whether genuine or not.

"burnout" was never mentioned in the OP's postings to date- but you've obviously made the diagnosis for her. :rolleyes:

I'm sure the term burnout would work perfect, but tbh I'm sick of making excuses. I often said I was feeling down, if I was out sick too much. If I'm doing this type of thing then clearly something is wrong, or like a previous poster said, I've checked out mentally of this place long ago, and have only been threading along by a piece of string.

I'm just going to leave completely as I clearly don't want to work in the place anymore, given at how I treat the job in general and how much respect I have for it nowadays.

The only thing I like about the place lately is the hours, there's no point staying somewhere where that is the case.

Ill just have to deal with the issues that arise if my next employer asks for a reference, or what happened with this employment, as and when they happen. Other than that, I'll be done with it.

BDI · 26-11-2019 11:47PM

joejoggs wrote: »

Going by your post history you seem to think that any job not on a building site is easy and low paid?? What's that about? Commenting on wearing a dressing gown to work, because it's an office job? Really?

I work in IT and on at least double of what your getting

Anyway back to OP definitely go back in and the worst you get is fired but more than likely a written warning.

If you dont like the call center maybe look at something to get you buy until Christmas is over and then re-evaluate. I obviously don't know your personal circumstances.

She is on minimum wage. How do you know what I’m getting?

The fact you bring up how much money you have is quite borish.

anewme · 26-11-2019 11:47PM

[Deleted User] wrote: »

Ah yes, I was wondering when you'd arrive. The "excuse", whether genuine or not.

"burnout" was never mentioned in the OP's postings to date- but you've obviously made the diagnosis for her. :rolleyes:

It's a fair point though.

Op may not have realised they were suffering from burnout, but there is really a short shelf life for this type of job before you cant take any more.

That's burnout, but just not in so many words.

Personally, I believe in a fair days pay for a fair days work. If I signed up to sweep the road, I'd sweep that road. The op does owe the employer an explanation, from their own moral code and acknowledgement.

_Brian · 26-11-2019 11:49PM

Face the music.
If nothing else it’s a learning for you that every action has repercussions and perhaps you would think harder about such actions again.
Maybe the personal issues were spilling more into work than you realised, this may be a mitigating factor if you chat with them about it.

Completely separate.

The term “heroic levels of laziness” is an awesome phrase that I shall try work into my own professional environment.

joejoggs · 26-11-2019 11:50PM

BDI wrote: »

She is on minimum wage. How do you know what I’m getting?

So what if she is on minimum wage? What's that got to do with anything?

You do realize a lot of minimum wage jobs are more stressful than people getting a huge salary.

Iodine1 · 26-11-2019 11:50PM

Please go in and listen to what they have to say before you jump to conclusions. They need employees too remember and so what if they give you a warning, you still have a job and you can always leave when you find something else. Don't assume the worst, and make it happen. Go in say sorry and hope for a better outcome. Good luck.

26-11-2019 11:54PM

anewme wrote: »

It's a fair point though.

Op may not have realised they were suffering from burnout, but there is really a short shelf life for this type of job before you cant take any more.

That's burnout, but just not in so many words.

Personally, I believe in a fair days pay for a fair days work. If I signed up to sweep the road, I'd sweep that road. The op does owe the employer an explanation, from their own moral code and acknowledgement.

Only the OP can state what the OP has- "suggestion" is not an appropriate way to go- on this thread or on this forum. I gave the OP advice previously on the condition of "if" - "then"- people are now just posting things like "why don't you say that you suffered from" or similar- that's totally different altogether and morally reprehensible.

BDI · 26-11-2019 11:57PM

joejoggs wrote: »

So what if she is on minimum wage? What's that got to do with anything?

You told me I think everybody is on minimum he in an office. The girl said she is on minimum wage. I didn’t just assume her wage.

Why are you so angry though. What qualifies you to speak on a message board about jobs if you can’t keep your cool because somebody seems to be talking smack you don’t like and it’s possible you earn more than them?

Johnny Ronan works every morning on the site next to me. Hard hat. Hi viz. see him in the coffee shop every morning,

Lovely fella. Would never bring up the fact he earns twice what anybody else earns. All the lads sat with him seem nice enough too. He probably does earn twice what I earn though.

27-11-2019 12:07AM

BDI wrote: »

Lovely fella. Would never bring up the fact he earns twice what anybody else earns..

Only twice?

*drops monocle* :eek:

anewme · 27-11-2019 12:09AM

BDI wrote: »

You told me I think everybody is on minimum he in an office. The girl said she is on minimum wage. I didn’t just assume her wage.

Why are you so angry though. What qualifies you to speak on a message board about jobs if you can’t keep your cool because somebody seems to be talking smack you don’t like and it’s possible you earn more than them?

Johnny Ronan works every morning on the site next to me. Hard hat. Hi viz. see him in the coffee shop every morning,

Lovely fella. Would never bring up the fact he earns twice what anybody else earns. All the lads sat with him seem nice enough too. He probably does earn twice what I earn though.

This is a serious post from someone who could see themselves out of a job 4 weeks before Christmas.

Please treat the OP with respect they deserve.

BDI · 27-11-2019 12:11AM

anewme wrote: »

This is a serious post from someone who could see themselves out of a job 4 weeks before Christmas.

Please treat the OP with respect they deserve.

They state they don’t really care about the job and have money saved up. You seem to be telling them they should be more worried.

Telling somebody to be more worried is never good advice.

27-11-2019 12:16AM

anewme wrote: »

This is a serious post from someone who could see themselves out of a job 4 weeks before Christmas.

Please treat the OP with respect they deserve.

Tell me, I'm curious- why do you respect the OP?

They have admitted they have made a complete and utter idiot out of their employer by crashing their customer service stats, and put additional pressure on other staff to pick up the pieces- they have also inferred that essentially, they're lazy, not sick, not mentally impaired in some way, not depressed, just lazy or at the very least, they've "grown apart from the company".

And they're now searching for "an excuse" so that they can leave the company, with money, and their integrity intact and the chance to get employment elsewhere, potentially doing the same thing- i'm truly curious as to why you are supporting this poster.

Dancewithme · 27-11-2019 12:19AM

Guaranteed the op is a civil servant. Get out of there. It takes a lot to suspend a civil servant. Not the job for you. ( for the mental health of all the other people in the job, unfair on them)

Sardonicat · 27-11-2019 12:19AM

[Deleted User] wrote: »

Tell me, I'm curious- why do you respect the OP?

They have admitted they have made a complete and utter idiot out of their employer by crashing their customer service stats, and put additional pressure on other staff to pick up the pieces- they have also inferred that essentially, they're lazy, not sick, not mentally impaired in some way, not depressed, just lazy or at the very least, they've "grown apart from the company".

And they're now searching for "an excuse" so that they can leave the company, with money, and their integrity intact and the chance to get employment elsewhere, potentially doing the same thing- i'm truly curious as to why you are supporting this poster.

OP is not searching for an excuse to leave the company with money, at all. Where are you getting that from?

Suspended with Pay.

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