Suspended with Pay.

dartboardio · 26-11-2019 08:38PM #1

Would you just never return and start looking for more jobs? Or have the balls to go in and do the outcome meeting?

PS. I was there two years

asteroids over berlin · 26-11-2019 08:46PM

Well deserved!

dartboardio wrote: »

Hi,

No judgement please. I know what I've done is ridiculous

Yesterday I got suspended from work for the week with pay because they noticed I had been disconnecting calls (I work in a call centre) I had been doing this for a few week/months every few days. They only know about six or seven occasions but suspended me so they could look further into it.

Obviously I admitted it straight away, and I'm embarrassed and ashamed.

They are having me back for a meeting next week to discuss the 'outcome' but in my eyes I'm just like, ah that's the job gone, I'm not going back to be told oh yeah we found you done that another 150 times heres your p45

Would you just never return and start looking for more jobs? Or have the balls to go in and do the outcome meeting?

PS. I was there two years

punisher5112 · 26-11-2019 08:48PM

You can get your p45 online now on revenue or Ros.ie

You will most likely be let go especially if or when they find the rest.

Peatys · 26-11-2019 08:49PM

Go in and face the music. You never know, they may be of a mind to give you a final written warning seeing that you are the lesser of two evils in that you're trained and very very sorry.

If they shift you on, they'll have to go out to recruitment agents, interview someone and train them.. hassle.

dartboardio · 26-11-2019 08:50PM

punisher5112 wrote: »

You can get your p45 online now on revenue or Ros.ie

You will most likely be let go especially if or when they find the rest.

Ah I know yeah, I know they don't technically issue them anymore but what I meant was,

dartboardio · 26-11-2019 08:53PM

asteroids over berlin wrote: »

Well deserved!

Well yeah but that isn't really the idea of this thread.

Batgurl · 26-11-2019 08:54PM

Do you actually want the job?

Are you just going to do it again?

Answer to those two questions should dictate your reaction.

antodeco · 26-11-2019 08:59PM

I would go back. Worst case scenario you are let go. If you don't go back, best case scenario is you're no longer employed.

jarvis · 26-11-2019 08:59PM

Stick it out. You don’t know how it’ll go. Do you have a union representative. Did they specifically train you and have it in record to say that doing what you did was punishable up to dismissal? In order to fire you they have to have absolutely every duck in a row.

Out of interest why were you doing it?

Do you not like the job? Are you planning on moving on anyway?
Have you personal issues that effected your judgment/performance?
What has you performance in general been? Attendance and punctuality? These may all effect how your employer looks upon you.

Are they a large company or smaller?

If you just walk out what will you tell figure potential employers you were doing for the previous two years? You can’t say you have experience in call center working because you won’t have a reference. Traveling? Caring for a relative? Neither of those options make you a candidate with amazing experience.

punisher5112 · 26-11-2019 09:00PM

Just be aware of you leave you are suspended from welfare payment....

Up.to you really whether you go back or not.

Maybe it's a good thing and give you the kick to move onto something better.

Princess Calla · 26-11-2019 09:01PM

Could be talking sh1te as often happens

But can you claim the dole straight away if fired? Think you have to wait if you leave.

Tbh I'd go in and have the meeting, you may not be fired. Though probably considered gross misconduct?

Plenty of retail places looking for Christmas staff so you'll pick up something to get you over the festive season.

Good luck.

Ghetofarmulous · 26-11-2019 09:02PM

Go in with your resignation letter. That way you can tell next employer you resigned

jarvis · 26-11-2019 09:02PM

Ghetofarmulous wrote: »

Go in with your resignation letter. That way you can tell next employer you resigned

With no reference?

BDI · 26-11-2019 09:07PM

A thread like this has popped up a few times. Is this a thing in call centres? All you have to do is answer the phone and speak. It’s actually heroic levels of laziness.

What is the company doing wrong that staff feel they can’t keep a headset on and speak to somebody about something they are trained to fix. Can you go to the meeting and help them understand what is going wrong with the place where staff are so demotivated. Could you ask for a change in role.

It sounds absolutely Dickensian that somebody would be so demotivated they couldn’t be arsed speaking on the phone. Are you lashing out?

You should go to the meeting to help them help the other employees. You could come in in your dressing gown and do that job like. Slippers on and coffee.

banie01 · 26-11-2019 09:07PM

In a call centre environment you have commited gross misconduct.
Expect your call history to be trawled and every transfer and disconnect to be reviewed.

You will be fired, the entire functioning of the floor and the moral of staff in what can be an often oppressive environment is that we are all in it together, pulling the same way and facing the same shít.

You deliberately avoided that shít, disconnected a call and left a colleague facing a call where a customer is starting off with an additional issue of your making.

Niallof9 · 26-11-2019 09:07PM

Same in my place but my employers system constantly don’t work and it affects our bonus. What’s the pay like, culture etc. ours is so unfair and toxic I’m thinking of being a case against mine. Consider all those angles. They can’t just sack you here in Ireland

the_syco · 26-11-2019 09:08PM

jarvis wrote: »

With no reference?

No reference regardless, tbh. Or not a very good one. If they were asked would they rehire the OP, the reference could just say no, as they had fired OP for dropping calls.

=-=

If you like the job, go into the meeting. The worst that can happen is that they fire you. Otherwise they put you on a Performance Improvement Plan, and check your progress every week or two.

If you're good at your job, they'll probably keep you.

Brian? · 26-11-2019 09:09PM

dartboardio wrote: »

Well yeah but that isn't really the idea of this thread.

Go in for the meeting. You’re about to be sacked though.

jarvis · 26-11-2019 09:11PM

Another option is start looking for a new job straight away. Try stay on paid suspension as long as possible. Be sick for a meeting or two etc. only get the letter on the day of the meeting. Play the game while you try find something you might like better.

the_syco · 26-11-2019 09:11PM

BDI wrote: »

It sounds absolutely Dickensian that somebody would be so demotivated they couldn’t be arsed speaking on the phone. Are you lashing out?

If dealing with the public, the public can be c***s who take out their grievance with the company on the person who answers the phone. This can wear most people down after a while.

Batgurl · 26-11-2019 09:14PM

BDI wrote: »

A thread like this has popped up a few times. Is this a thing in call centres? All you have to do is answer the phone and speak. It’s actually heroic levels of laziness.

What is the company doing wrong that staff feel they can’t keep a headset on and speak to somebody about something they are trained to fix. Can you go to the meeting and help them understand what is going wrong with the place where staff are so demotivated. Could you ask for a change in role.

It sounds absolutely Dickensian that somebody would be so demotivated they couldn’t be arsed speaking on the phone. Are you lashing out?

You should go to the meeting to help them help the other employees. You could come in in your dressing gown and do that job like. Slippers on and coffee.

Having sat beside the customer service rep in a previous company, the abuse they can get is something shocking.

It’s not just the passive aggressive assholes who use words like heroic and Dickensian, but the ones who scream abuse and swear at you are just as bad.

And then there is the ones with the sob stories... I saw the poor girl taking the calls reduced to tears on more than one occasion.

Maybe don’t judge someone til you’ve walked a mile in their shoes???

Sardonicat · 26-11-2019 09:16PM

jarvis wrote: »

Stick it out. You don’t know how it’ll go. Do you have a union representative. Did they specifically train you and have it in record to say that doing what you did was punishable up to dismissal? In order to fire you they have to have absolutely every duck in a row.

Out of interest what were you doing it?

Do you not like the job? Are you planning on moving on anyway?
Have you personal issues that effected your judgment/performance?
What has you performance in general been? Attendance and punctuality? These may all effect how your employer looks upon you.

Are they a large company or smaller?

If you just walk out what will you tell figure potential employers you were doing for the previous two years? You can’t say you have experience in call center working because you won’t have a reference. Traveling? Caring for a relative? Neither of those options make you a candidate with amazing experience.

This.

If you are otherwise a good employee and get results (be that sales /customer retention /complaints resolution ) it could be that a less difficult role may suit you (depending on the scope of the call centre and it's client mix) . I've worked in a call centre and know how difficult it can be dealing get with furious complainants who have got through to you having been messed around for hours not being listened to until now. Compare that to the time I was dealing with callers regarding grant applications who were generally delighted to be talking to someone explaining to them how they could get some free money!

Go in and explain your case honestly and apologetically and take whatever is coming your way on the chin and with grace. Something positive may well come out of the meeting, even if it's just knowing they will give you a reference that reflects your good qualities as an employee (attendance record, punctuality etc) whilst glossing over the negative.

HorrorScope · 26-11-2019 09:19PM

asteroids over berlin wrote: »

Well deserved!

Go work in a call centre before you pass judgment, but judging by this post you’re exactly the type of person this is used for

Op, start looking for something else. There are plenty of jobs out there for call centre experience, even something like workforce planning is a step up. Life is too short to be dealing with the ****heads known as the public.

HorrorScope · 26-11-2019 09:21PM

BDI wrote: »

A thread like this has popped up a few times. Is this a thing in call centres? All you have to do is answer the phone and speak. It’s actually heroic levels of laziness.

What is the company doing wrong that staff feel they can’t keep a headset on and speak to somebody about something they are trained to fix. Can you go to the meeting and help them understand what is going wrong with the place where staff are so demotivated. Could you ask for a change in role.

It sounds absolutely Dickensian that somebody would be so demotivated they couldn’t be arsed speaking on the phone. Are you lashing out?

You should go to the meeting to help them help the other employees. You could come in in your dressing gown and do that job like. Slippers on and coffee.

Clearly another person who has never worked in a call centre.. go try it with your “slippers and coffee” and let us know how you get on

Sardonicat · 26-11-2019 09:24PM

BDI wrote: »

A thread like this has popped up a few times. Is this a thing in call centres? All you have to do is answer the phone and speak. It’s actually heroic levels of laziness.

What is the company doing wrong that staff feel they can’t keep a headset on and speak to somebody about something they are trained to fix. Can you go to the meeting and help them understand what is going wrong with the place where staff are so demotivated. Could you ask for a change in role.

It sounds absolutely Dickensian that somebody would be so demotivated they couldn’t be arsed speaking on the phone. Are you lashing out?

You should go to the meeting to help them help the other employees. You could come in in your dressing gown and do that job like. Slippers on and coffee.

It IS Dickensian! You are timed on your calls, you often have to stick to a script that is so badly written that it actually works against making a sale/resolving an issue and infuriates the caller. You are being listened to on the call by management. You get mystery callers to test that you're sticking to the script. No one gives a **** about any feedback regarding how bad the scripts are or how the time limit is inadequate. It's really not just chatting to someone.

Samuel T. Cogley · 26-11-2019 09:24PM

Personally I'd negotiate handing my notice for a standard form reference. It's all most companies give anyway. They'd be wise to accept that rather than you potentially raising a nuisance unfair dismissal claim. Get out of customer facing / call centre roles they're soul destroying. Keep an eye on publicjobs.ie for Clerical Officer roles, it pays about the same as a call centre but the working enviroment is much better. Unless you end up in a call centre on or a customer facing desk that is :pac:

dartboardio · 26-11-2019 09:25PM

Thanks for all the info.

BDI · 26-11-2019 09:25PM

Batgurl wrote: »

Having sat beside the customer service rep in a previous company, the abuse they can get is something shocking.

It’s not just the passive aggressive assholes who use words like heroic and Dickensian, but the ones who scream abuse and swear at you are just as bad.

And then there is the ones with the sob stories... I saw the poor girl taking the calls reduced to tears on more than one occasion.

Maybe don’t judge someone til you’ve walked a mile in their shoes???

I’m not judging I’m asking. You are calling names. That’s ok though I can see it’s a topic you care passionately about. I’m asking what can the job do to help the staff not feel the need to disconnect calls. If the op can come to the meeting armed with these suggestions she may keep her job.

You are more likely to walk out of there with your job and a planned path to promotion if you go in with the right attitude. Do you think they have these meetings for the craic?

Saying after two years you feel like the job isn’t challenging you and maybe some more responsibility might push you on abit might get you laughed at or might not. Nothing to lose.

Saying you just feel the job broke you and you are struggling to get out of bed to be shouted at and it’s wearing you down. Say you feel like you served your time and just can’t do it anymore. Say you think it was a cry for help or something along them lines and ask for a reference based on the two years and not the month where you couldn’t handle it any more. Apologise.

See what they offer you.

26-11-2019 09:26PM

Not judging you OP- pretty strange thing to do though- you had options, and in full employment right now, leaving was one of them.

You will have huge difficulty if you ignore this and just depart- 2 years missing on a CV is hard to justify unless you're returning to full time college to get retrained in something else, where it will matter less, 3-4 years from now and it will just be an item listing on your CV.

I'd face the music but i don't get from your post that you're in any way remorseful for what you've done - so whatever way you wish to plead in front of them is up to you at this stage. You've created a bit of a mess for yourself which will be hard to ignore at your next interview, assuming you'll be looking for another job.

dartboardio · 26-11-2019 09:28PM

Maybe I should just move on, moving jobs was on my mind over the last two months, and last week I actually didn't go in because I had said to myself I was done.. But ended up going back.

So maybe for the best I don't go back. Its kinda like a 'be careful what you wish for' scenario!

saabsaab · 26-11-2019 09:29PM

Call centre work can be very tough on people it sounds like you were under stress? Have you any other issues in your life? Perhaps a call to your doctor is in order before any meeting to see their opinion. They may give you a sick note.

Suspended with Pay.

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