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Hive connectivity down?

  • 07-11-2019 09:59PM
    #1
    stunmer
    Registered Users, Registered Users 2 Posts: 279 ✭✭


    My wife and I have the hive app on our phones but it’s not connecting to the Hive hub.

    On the Hive app, if you go to help > Service status the page doesn’t load.

    Any other hive customers experiencing this?


Comments

  • #2
    Clareman
    Moderators, Sports Moderators, Regional Midwest Moderators Posts: 24,069 Mod ✭✭✭✭Clareman


    https://status.hivehome.com/

    Looks like just a local issue for you


  • #3
    deconduo
    Moderators, Computer Games Moderators Posts: 4,282 Mod ✭✭✭✭deconduo


    Down for me as well - despite the hive status page


  • #4
    deconduo
    Moderators, Computer Games Moderators Posts: 4,282 Mod ✭✭✭✭deconduo


    deconduo wrote: »
    Down for me as well - despite the hive status page

    App is not working but I can control it from https://my.hivehome.com/dashboard

    Hive aware of the issue, ETA of 24hr to resolve according to Twitter.


  • #5
    Daisy 55
    Registered Users, Registered Users 2 Posts: 521 ✭✭✭Daisy 55


    Down for me!


  • #6
    stunmer
    Registered Users, Registered Users 2 Posts: 279 ✭✭stunmer


    From Irish support page it looks as Irish customers use a different domain.



    https://www.hivehome.com/ie/support/Help_Using_Hive/HUH_Hive_Active_Heating/What-can-I-do-if-Hive-isn-t-working-IE

    Irish status page not working -> http://status.hivehome.ie/


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  • #7
    Cushie Butterfield
    Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭Cushie Butterfield


    I'm on to 'live' chat.

    So Far:

    Yes its a know issue
    09:19

    You may check back either later on today or by tomorrow. We are hoping for your understanding and thank you for your patience
    09:31

    Are you going to update your status page or not?

    you will receive a notification once the maintenance issue is resolved

    09:33

    That's fine but why didn't customers receive notification of the issue to begin with?
    09:34
    I understand let me include that on my documentation.


  • #8
    RRowner
    Registered Users, Registered Users 2 Posts: 7 ✭RRowner


    Ah so i am not alone. My app is also down even though the devices are still connected and working. I am even getting notifications of persons (myself) detected on the cameras.


  • #9
    RRowner
    Registered Users, Registered Users 2 Posts: 7 ✭RRowner


    deconduo wrote: »
    App is not working but I can control it from

    Hive aware of the issue, ETA of 24hr to resolve according to Twitter.

    What is their twitter handle?


  • #10
    Dayo93
    Registered Users, Registered Users 2 Posts: 205 ✭✭Dayo93


    Down here to from last night in a constant updating cycle, deleted and reinstalled this morning with no change. 2nd time in 2 weeks or so now.


  • #11
    Daisy 55
    Registered Users, Registered Users 2 Posts: 521 ✭✭✭Daisy 55


    Seems ok again?


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  • #12
    Teyla Emmagan
    Registered Users, Registered Users 2 Posts: 5,639 ✭✭✭Teyla Emmagan


    Mine is still down.


  • #13
    Gumbo
    Moderators, Society & Culture Moderators Posts: 41,353 Mod ✭✭✭✭Gumbo


    It was down alright. I got talking to them on web chat and they said they were having issues with the app.

    You could still log into hivehome website and control your devices.


  • #14
    RRowner
    Registered Users, Registered Users 2 Posts: 7 ✭RRowner


    It appears i can use the cameras but not activate the heating at present.


  • #15
    RRowner
    Registered Users, Registered Users 2 Posts: 7 ✭RRowner


    Actually the app is back to saying updating.


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