BMW EGR cooler recall

Old diesel wrote: »

I'd be getting a solicitor involved tbh.

1) known issue on the car that can cause a fire.....

2) car was checked for the fault and declared safe

3) BMW arguably should have replaced ALL EGR valves on cars recalled . A car that was within spec for the check can go out of spec - that seems foreseeable to me.

Best of luck

Yea thinking that is the route I should be going down. They have given me a replacement BMW to drive in the meantime but have been shy with any contact. There hasnt been anyone out from BMW to assess the vehicle since the fire.

aodomhnaill wrote: »

How did you manage to extinguish the fire? Was there any serious danger to you/passengers when this happened? That’s nuts, I’d be furious as you went to the time and trouble of taking preemptive measures to avoid the worst and then it happens.

I posted on another thread I saw a decent car at a good price but it is due for recall which I would have to do myself. I decided against purchasing thankfully after reading this.

I called the fire brigade and they came out and sorted it. Absolutely there was danger to me, luckily I was by myself and didn't have the rest of the family in the car. I am furious and it's only making matters worse that BMW are refusing to speak to me about it. The wreckage has been in a garage for weeks and they've said no one has been in touch to arrange an inspection.

duskyjoe wrote: »

I have emailed FK Blackrock three times to book in for my X5 ...... as per the bmw service letter i received in Jan. They have ignored me point blank. When my x5 goes whoosh in a ball of flames I look forward to FKs explanation to them ignoring my emails. Electronic communications via the bmw website is their only form of recommended contact

Snail Mail, recorded. Still the form of contact that can't be ignored.

duskyjoe wrote: »

I have emailed FK Blackrock three times to book in for my X5 ...... as per the bmw service letter i received in Jan. They have ignored me point blank. When my x5 goes whoosh in a ball of flames I look forward to FKs explanation to them ignoring my emails. Electronic communications via the bmw website is their only form of recommended contact

Did you get contact since Dusky Joe?????.

Davidc12345 wrote: »

Had mine go up in smoke last night coming off the motorway. No warning or letter sent for the recall just lost power and smoke coming from the Bonet. 2016520d msport. Still waiting on bmw to get back to me.

Pics, or it didn’t happen.

Booked mine into J Donohoe in Enniscorthy today. Was told I'd have to switch my own insurance over to the courtesy car, is that accurate?
He said it's only a 3 to 4 hour job so I said I wouldn't bother, I'd just wait.

I also asked about getting the chain tested as the car is new to me. I had heard from here that it only costs €80. He said it'll be €250 to get it tested. Said the €80 test would cover hooking it up to the computer and a mechanic physically listening to it, that's it.

My brother car is waiting for recall for last 6 months if it bmw that started fire bmw Ireland should be paying for damages

My BMW x5 2014 with 106,000 km on clock with was book in to Frank kean garage egr product recall .
girl ask did we have any drive train worning light or lose of power ,which is linked to egr failure.
which we did 2 weeks early .
we also left car In for service also and recived a courtesy car .
the following day got call from them to say that egr was tested and was ok and did not need to be replaced.
but there was other problems with the car ,they said we had coolant water pump failure and need to be replaced, parts and labour, 589 euro
and swirl flap actuator , parts and labour a other 800 euro looking at bill of 1389 euro.
Have an argument that these issues were related to the product recall and was not happy to pay . The girl said she get on to customer service BMW, put my case forward to see what they could do . They got back to me the next day to say they would waiver the parts only and would have to pay for the labour as these parts for not part of the product recall and was down to wear and tear.
Which I find farcical as it's all linked to the EGR.
they had my car for the rest week and then got another call to say they are also replace manifold and on removal of the manfold they noticed there was a build up coke under the manfold recommend that'd be cleaned out or the de coke as they call it. As it would block up
the swirl actuator again , and effect the car's performance.
and by the way this would cost extra 344 plus vat .at grand total 1052 euro bill
my question is why am I paying for this work .
when there is clearly a problem with the egr cooler and the nock on affect with the associated parts.
as my car has all effects of an EGR cooler failure
Mentioned in there recall .

has anybody else experienced these parts and Labour not been covered in the product recall.
Because I feel we are paying for this product recall as it was a product design failure which could potentially go on fire.

Can anybody help out there cos I feel like I've been ripped off I was thinking of taking it to the small claims court.

Talk about using a recall to milk the customer. But I'm not surprised, 5 years in and BMWs start getting expensive unless you know a good indy.

unhappy BMW x5 owner wrote: »

My BMW x5 2014 with 106,000 km on clock with was book in to Frank kean garage egr product recall .
girl ask did we have any drive train worning light or lose of power ,which is linked to egr failure.
which we did 2 weeks early .
we also left car In for service also and recived a courtesy car .
the following day got call from them to say that egr was tested and was ok and did not need to be replaced.
but there was other problems with the car ,they said we had coolant water pump failure and need to be replaced, parts and labour, 589 euro
and swirl flap actuator , parts and labour a other 800 euro looking at bill of 1389 euro.
Have an argument that these issues were related to the product recall and was not happy to pay . The girl said she get on to customer service BMW, put my case forward to see what they could do . They got back to me the next day to say they would waiver the parts only and would have to pay for the labour as these parts for not part of the product recall and was down to wear and tear.
Which I find farcical as it's all linked to the EGR.
they had my car for the rest week and then got another call to say they are also replace manifold and on removal of the manfold they noticed there was a build up coke under the manfold recommend that'd be cleaned out or the de coke as they call it. As it would block up
the swirl actuator again , and effect the car's performance.
and by the way this would cost extra 344 plus vat .at grand total 1052 euro bill
my question is why am I paying for this work .
when there is clearly a problem with the egr cooler and the nock on affect with the associated parts.
as my car has all effects of an EGR cooler failure
Mentioned in there recall .

has anybody else experienced these parts and Labour not been covered in the product recall.
Because I feel we are paying for this product recall as it was a product design failure which could potentially go on fire.

Can anybody help out there cos I feel like I've been ripped off I was thinking of taking it to the small claims court.

I'm not knowledgeable enough to know if all these issues are related to the EGR problem or not. But I find it HIGHLY suspicious that your car is suddenly manifesting all of these problems. Unless you have truly and unfortunately purchased a lemon.

I would say push back on these claims - continue to pursue the line you've been taking with them. If they still try to squeeze you, I would be notifying them of your intention to carry out an independent evaluation, followed by potential legal action for extortion.

We brought our 162 x5 25d in to the dealer for and end of warranty check on Monday last.
This car already had egr valve replaced when the car broke down as a result of failure about two years ago. When they plugged the car into the system an immediate recall came up and they said that they weren’t allowed release the vehicle until the cooler had been changed as it was as a fire risk. This was done straight away and we got the car back the same day albeit after a few hours extra.
They said the recall wasn’t on the system when the car was booked in a couple of weeks ago so it was a new recall that BMW have just started for more models.

carsfan2 wrote: »

We brought our 162 x5 25d in to the dealer for and end of warranty check on Monday last.
This car already had egr valve replaced when the car broke down as a result of failure about two years ago. When they plugged the car into the system an immediate recall came up and they said that they weren’t allowed release the vehicle until the cooler had been changed as it was as a fire risk. This was done straight away and we got the car back the same day albeit after a few hours extra.
They said the recall wasn’t on the system when the car was booked in a couple of weeks ago so it was a new recall that BMW have just started for more models.

I rang the central BMW customer service number to ask a few more questions. Date of the most recent recall for my car was issued the 25th of September 2019.

I did enquire regards lead times and I was told 80% of the dealers in the UK now had parts (I am taking this with a pinch of salt)...although there is probably a considerable number of cars backed up as the workshops get through the backlog of vehicles leading to a delay.

Asked regards impact of Brexit on supply chain (the revised parts are coming from Germany and I am based in the UK)...no impact I was told

They also didnt seem to have any knowledge of availability of their branches or the 20% of dealers who dont have the revised ERG cooler.

Replacement vehicles are organised by Enterprise in the UK. You have to pay an fee for insurance costs. Persumably this is for the duration of the hire which is unknown due to BMW themselves not knowing how long it will take. Meanwhile the customer has to pay to drive a car which isnt theirs due to a design flaw in a "premium vehicle". Must be said fantastic service :mad: