Consumer rights - fridge/ freezer

questionmark · 16-08-2019 07:51PM #1

Hi,

I bought a fridge freezer about a year and a half ago. After about 6 months it broke (something with the fan). I lost all the food in the freezer and had to wait about two weeks till it was repaired. Now (about 10 months after it was repaired) it has broken again (I pretty sure it's the same issue with the fan as last time). The fridge came with a one year warranty and as it has now been about a year and a half since I bough it they say their is nothing they can do, they can send someone to repair it but I will have to pay.

I heard that under EU law fridge freezer are covered for two years, but I'm not sure if this is true ?
I'm also worried if I do pay to get it repaired again it will break for a 3rd time.

The fridge freezer cost around 500 euro, was a brand name, and was bought in a large electronic store

hullaballoo · 17-08-2019 12:53AM

Minimum warranty for non-perishable goods in the EU is 2 years.

There are also member state specific remedies for faulty goods.

There is also the Sale of Goods and Supply of Services Act 1980.

There are also simple contract remedies.

In combination of the above, I would be requiring a new fridge-freezer asap.

Samuel T. Cogley · 19-08-2019 04:34PM

They or the District Court if you have to go down the small claims route, may require an independent report as to the nature of the fault as recently reported by someone in the Consumer Issues forum. There is an assumption the fault was there at the start only for the first six months. Is the manufacturer of any assistance?

questionmark · 19-08-2019 04:54PM

Thanks.

I have escalated it with the shop and waiting to hear back. I had originally just wanted a repair (which they refused) but now with how much time it has taken this time and the last time to get help I want a refund or replacement as I don't want to have it break again which I fear will happen.
I haven't contacted the manufacturer as I taught it was the shop that was responsible and they would contact the manufacturer if nessacary ?

I am expecting when I hear back for the escalated claim that I will be refused so will then try and get a report and bring them to small claims court. I also don't have anything from the 1st repair (just copies of emails I sent when it first occurred) would I need some sort of report as what was repaired the 1st time and would the shop have to provide me with whatever record of the repair they have ?

Samuel T. Cogley · 19-08-2019 04:58PM

questionmark wrote: »

Thanks.

I have escalated it with the shop and waiting to hear back. I had originally just wanted a repair (which they refused) but now with how much time it has taken this time and the last time to get help I want a refund or replacement as I don't want to have it break again which I fear will happen.
I haven't contacted the manufacturer as I taught it was the shop that was responsible and they would contact the manufacturer if nessacary ?

I am expecting when I hear back for the escalated claim that I will be refused so will then try and get a report and bring them to small claims court. I also don't have anything from the 1st repair (just copies of emails I sent when it first occurred) would I need some sort of report as what was repaired the 1st time and would the shop have to provide me with whatever record of the repair they have ?

The path of least resistance is sometimes the best. Personally I'd also get the report and stick it to them - but don;t go getting a report until you're asked for one.

Consumer rights - fridge/ freezer

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