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Reasonableness of remedy

  • 28-04-2019 12:41PM
    #1
    CIARAN_BOYLE
    Registered Users, Registered Users 2 Posts: 14,595 ✭✭✭✭


    Hi there.

    I bought a new tablet 3 months ago. It has developed a minor fault (no longer reading fingerprints on the scanner).

    The seller admits the product is faulty and has offered to repaid it. The repair will take 6 weeks as they have to send it to the manufacturers.

    Personally I feel that's not a reasonable remedy due to the length of time needed to make a repair.


Comments

  • #2
    Samuel T. Cogley
    Registered Users, Registered Users 2 Posts: 10,679 ✭✭✭✭Samuel T. Cogley


    You'd be right in my opinion but the legislation does not impose specific time limits. You can judge for yourself here:

    http://www.irishstatutebook.ie/eli/2003/si/11/made/en/print
    (5) Where the remedy of repair or replacement is provided the repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required them.


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