USB ports not working

mtoutlemonde · 26-03-2019 05:43PM #1

Hi, I searched the above and results are 6 years old.

My USB ports are not working since an update on my Windows 10 Dell. I went to device manager and there is a error triangle at the USB menu at the bottom I clicked it, tried to update driver but computer says device is not working properly ... any ideas?

Also is it safe to turn off the updates as everytime it updates computer, it causes some problem? Or is this problem caused by a virus?

Thanks in advance.

fritzelly · 26-03-2019 05:47PM

In device manager uninstall and delete the driver (if you get the option) then run Windows update to download a new copy - they may be corrupted

Blue2044 · 26-03-2019 06:04PM

You've probably tried turning it off and on again but if you haven't I'd turn the computer off, plug it out, take the battery out and leave it completely powerless for a few minutes. Then boot it back up.

ED E · 26-03-2019 06:33PM

Was anything plugged into the USB ports when W10 did the update?

I've noticed that it makes a mess of things installing bus controllers on my USB3 hubs if anything is using them.

mtoutlemonde · 26-03-2019 07:04PM

Thanks for the help. Well I turned it on and deleted the driver. I went to windows update and there is an update running but this will take a long time due to my broadband connection. It did however detect my new mouse and is waiting to download. Is there any way I can postpone update and do it at work tomorrow at work?

fritzelly · 26-03-2019 07:09PM

If it's detected the mouse then should be all good now.

https://www.easeus.com/todo-backup-resource/how-to-stop-windows-10-from-automatically-update.html

mtoutlemonde · 26-03-2019 07:12PM

fritzelly wrote: »

If it's detected the mouse then should be all good now.

https://www.easeus.com/todo-backup-resource/how-to-stop-windows-10-from-automatically-update.html

I hope so. I'll report back. Thanks.

fritzelly · 27-03-2019 12:23AM

Still downloading on dial up...

mtoutlemonde · 27-03-2019 09:10AM

fritzelly wrote: »

Still downloading on dial up...

Near enough

One of the many advantages of living in the countryside.

mtoutlemonde · 27-03-2019 09:37AM

Well after the update, it returned an error message but it seemed to re-install the mouse as the computer restarted. However, my USB ports are still not working. Any ideas??

rgodard80a · 27-03-2019 06:48PM

Try going to the Dell support website and click on "detect pc"

https://www.dell.com/support/home/lt/en/ltbsdt1?app=drivers

It says "Dell's SupportAssist application is used to detect your PC and run diagnostic and driver-update scans. Please wait while we check to see if SupportAssist is installed on your device."

mtoutlemonde · 27-03-2019 06:51PM

It's gone back to the computer shop - I couldn't take any more.

TerrorFirmer · 28-03-2019 07:41AM

It is usually a case of just manually finding the correct drivers online as the newest version of Windows for whatever reason can't find the right ones for the controller. It's very annoying when it happens but should be perfectly solvable.

USB ports not working

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