Samsung S10, S10 Plus, S10 E, S10 5G

PTH2009 · 11-03-2019 11:51PM

Fr_Dougal wrote: »

If it’s for claiming the earphones then yes it will. Samsung have listed documents that are acceptable and the confirmation email is one of them.

Sent it off although the confirmation email for the phone is not the same as the three one listed on the suggestions but it has pre order date/product info and number and name of three store

alanzo27 · 12-03-2019 12:39PM

Got my phone yesterday. It is amazing, and I am blown away with the quality of the stereo speakers. Audio levels are very loud. Haven't tested much else as of now.

I have been inquiring about phone insurance. I have had no luck yet. So far I have tried Gadget Insurance and awaiting a response from Protect Your Bubble. GI will only insure up to a maximum of €1,200. Bear in mind that I have the 1TB model. I've been researching others but from looking at other threads here and reviews from TrustPilot they can be a nightmare to deal with. Also looking through their Policy Documents.

DylanK · 12-03-2019 01:55PM

alanzo27 wrote: »

So far I have tried Gadget Insurance and awaiting a response from Protect Your Bubble.

Gadget Insurance, Blue Insurance and some other insurance company use a third party company called Direct Group Ltd to handle their claims. Direct Group Ltd is, basically, THE WORST OF WORST.

Here's the story, on the second week of me having my new phone, my new phone got snatched, I then filed a claim of theft but after they reviewed my claim, they accused me for making fraudulent loss claim...... (less 1000 words of how I appealed and fought with them). Eventually got a SECOND letter from the Garda stating CCTV footage can be proved that my phone was snatched by a scum on a bike on O'Connell Street.

After nearly 2 weeks they reluctantly accept my appeal, but they didnt have the phone in stock because at the time the phone (S8+) only launched for a month. So they offered me a REFURBISHED previous year model which is the S7, which I think it was the reason why they rejected my claim in first place because it was a newly launched top end phone.

........... (less 3000 words of my rant)

Eventually got a new S8+ from them after nearly 6 weeks with the Financial Services and Pensions Ombudsman involved! Not to mention hours and hours of calls to their claim department and 0818 wasn't free call.

So now whenever I see insurance company uses Direct Group Ltd to handle their claims = NO!!!

For your reference here is the review of Direct Group Ltd :mad:

alanzo27 · 12-03-2019 02:06PM

DylanK wrote: »

Gadget Insurance, Blue Insurance and some other insurance company use a third party company called Direct Group Ltd to handle their claims. Direct Group Ltd is, basically, THE WORST OF WORST.

Here's the story, on the second week of me having my new phone, my new phone got snatched, I then filed a claim of theft but after they reviewed my claim, they accused me for making fraudulent loss claim...... (less 1000 words of how I appealed and fought with them). Eventually got a SECOND letter from the Garda stating CCTV footage can be proved that my phone was snatched by a scum on a bike on O'Connell Street.

After nearly 2 weeks they reluctantly accept my appeal, but they didnt have the phone in stock because at the time the phone (S8+) only launched for a month. So they offered me a REFURBISHED previous year model which is the S7, which I think it was the reason why they rejected my claim in first place because it was a newly launched top end phone.

........... (less 3000 words of my rant)

Eventually got a new S8+ from them after nearly 6 weeks with the Financial Services and Pensions Ombudsman involved! Not to mention hours and hours of calls to their claim department and 0818 wasn't free call.

So now whenever I see insurance company uses Direct Group Ltd to handle their claims = NO!!!

For your reference here is the review of Direct Group Ltd :mad:

Thanks for your input. I may just avoid insurance altogether. I've never insured with past devices. I'm very OCD with my devices though so I never saw the need for it. Just considered it for this one due to the price.

PTH2009 · 12-03-2019 03:48PM

Something unusual with my phone

If in listening too spotify and the music will go off when the screen turns off and then come on again when I open up the phone again

Any fix ?

Reati · 12-03-2019 04:27PM

A moment for a fallen soldier...

https://www.reddit.com/r/samsung/comments/azr47f/dropped_my_s10_fml/?utm_medium=android_app&utm_source=share

chases0102 · 12-03-2019 05:21PM

This phone looks/sounds fantastic. Would love to upgrade from my S7, but just can't justify the money at the moment!

ANy rough ideas on if/when the price may perhaps fall?

Or what are the best Bill Pay options available at the moment?

schemingbohemia · 12-03-2019 06:03PM

Anyone recommend a screen protector and case available in bricks and mortar shops in Dublin? For the S10 not plus.

argentum · 12-03-2019 06:44PM

schemingbohemia wrote: »

Anyone recommend a screen protector and case available in bricks and mortar shops in Dublin? For the S10 not plus.

Screen protector came on the phone and bought an otterbox for €35 in a three shop on Saturday

Inquitus · 12-03-2019 06:57PM

Inquitus wrote: »

My pre-order is awaiting them getting new stock in. Voda. That's a pita

Despite them telling me this yesterday, it arrived today, and I put in my app for the free ear buds.

Just an FYI to anyone who might be interested, mine shipped by Voda came unlocked.

unhappys10 · 12-03-2019 07:47PM

Anyone know how I can have data on while on a call. Always worked on s8+ with Vodafone but since swapping to Eir and s10+ its stopped

Cb12345 · 12-03-2019 10:01PM

Inquitus wrote: »

Despite them telling me this yesterday, it arrived today, and I put in my app for the free ear buds.

Just an FYI to anyone who might be interested, mine shipped by Voda came unlocked.

That's good news.

How did you manage to apply for the ear buds? My phone arrived today too(eir). On instructions it says to select the ear bud offer under news and tips section in Samsung members app. Either it's not there or I'm not recognising it.

bazzz · 12-03-2019 10:39PM

Cb12345 wrote: »

That's good news.

How did you manage to apply for the ear buds? My phone arrived today too(eir). On instructions it says to select the ear bud offer under news and tips section in Samsung members app. Either it's not there or I'm not recognising it.

See about 2(page 45) pages back, there's direct links to the claim page there.

Cb12345 · 12-03-2019 11:20PM

bazzz wrote: »

See about 2(page 45) pages back, there's direct links to the claim page there.

Thanks for that.

https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/get-started

I haven't copied and pasted links before so hopefully the above works.

PTH2009 · 13-03-2019 12:16AM

https://community.spotify.com/t5/Android/Playback-Stops-in-Lock-Screen-Galaxy-S10/td-p/4702231

anyone else have this issue ??? have it and its bloody annoying

kaizersoze · 13-03-2019 12:41AM

alanzo27 wrote: »

Got my phone yesterday. It is amazing, and I am blown away with the quality of the stereo speakers. Audio levels are very loud. Haven't tested much else as of now.

I have been inquiring about phone insurance. I have had no luck yet. So far I have tried Gadget Insurance and awaiting a response from Protect Your Bubble. GI will only insure up to a maximum of €1,200. Bear in mind that I have the 1TB model. I've been researching others but from looking at other threads here and reviews from TrustPilot they can be a nightmare to deal with. Also looking through their Policy Documents.

I'm looking into the Samsungs own insurance. It's listed on the UK site to purchase along with the phone but also says it can be purchased separately up to 30 days after the device.
I emailed Samsung Ireland (Exertis) about it as it's not mentioned on the Irish site. They said to ring support direct.
It's £139 sterling for 2 years cover. Doesn't cover loss or theft. It's similar to the Apple Care +.

https://www.samsung.com/uk/offer/care-plus/

MiskyBoyy · 13-03-2019 01:17AM

CptMackey wrote: »

Would the 10e be worth buying?

Definitely. Looks great. I especially like the swipe down gesture on the fingerprint scanner to pull down the notification bar.

13-03-2019 07:11AM

unhappys10 wrote: »

Anyone know how I can have data on while on a call. Always worked on s8+ with Vodafone but since swapping to Eir and s10+ its stopped

Network feature, AFAIK. You need to contact Eir.

unhappys10 · 13-03-2019 07:43AM

Basil3 wrote: »

Network feature, AFAIK. You need to contact Eir.

Cool thanks, I'll do that today.

kilsmum · 13-03-2019 08:18AM

Just wondering did anyone who traded in a phone with Samsung Ireland get the approval email for the ear buds yet?

I got the claim no. email on Sunday morning and haven't heard anything since.

Kilsmum

Cina · 13-03-2019 08:36AM

kilsmum wrote: »

Just wondering did anyone who traded in a phone with Samsung Ireland get the approval email for the ear buds yet?

I got the claim no. email on Sunday morning and haven't heard anything since.

Kilsmum

Nothing here either. I would've thought it'd be quicker too seeing as my invoice shows I ordered direct from Samsung and it can't exactly not be approved instantly!

jap gt · 13-03-2019 11:00AM

I got a message last night saying claim recieved and would receive the buds within 30 days

Duff · 13-03-2019 11:03AM

Currently on an S8 and have the option of paying €300 on my upgrade to get the S10 Plus. Anyone got the phone? Was planning on keeping the S8 another year before upgrading but is the S10 Plus that much better than the S8? (I am liking the huge battery on it)

Cheers.

jones · 13-03-2019 11:52AM

Duff wrote:

Currently on an S8 and have the option of paying â‚¬300 on my upgrade to get the S10 Plus. Anyone got the phone? Was planning on keeping the S8 another year before upgrading but is the S10 Plus that much better than the S8? (I am liking the huge battery on it)

I'm in the same scenario except I've the S8+ I'm still on contact until July but I think I'll get the s10+ once Samsung are still offering the same trade in value. It seems like a really good jump in pretty much everything. Going forward I'll probably upgrade every second generation

unhappys10 · 13-03-2019 12:31PM

unhappys10 wrote: »

Anyone know how I can have data on while on a call. Always worked on s8+ with Vodafone but since swapping to Eir and s10+ its stopped

For anyone else with the same problem, I don't know if they did anything their end but I had to:
Restart phone
Turn it to flight mode
Turn off flight mode
Select manual network search
Select Eir

Job done.

banjobongo · 13-03-2019 12:49PM

So I got the S10 yesterday. I need a case for it now and I was thinking of the Snakehive leather wallet type case for it

https://www.snakehive.co.uk/products/vintage-brown-leather-wallet-samsung-galaxy-s10?gclid=Cj0KCQjwsZ3kBRCnARIsAIuAV_RV4_J6vq4Q-bDXFoawogFp8dNPIe4HXcPwlZU52-ijQt8Ys1lVnxUaAjs_EALw_wcB

just wandering if it offers any level of protection in case of a drop, anybody else have or had one of these cases before?

masterboy123 · 13-03-2019 01:38PM

I am using S9 plus and wondering if it's worth to upgrade to S10 plus?

Also, approximately how much should I be looking at to sell my S9 plus for? No scratches. In spigen case always

13-03-2019 01:49PM

masterboy123 wrote: »

I am using S9 plus and wondering if it's worth to upgrade to S10 plus?

Also, approximately how much should I be looking at to sell my S9 plus for? No scratches. In spigen case always

Probably try to sell for €450 or just over. Should get rid of it for €400-450.

OldMrBrennan83 · 13-03-2019 03:03PM

Has anyone who bought from DID received any indication when the buds will arrive? I see they have them the same price as Samsung but without an estimated availability date.

ciarsd · 13-03-2019 03:11PM

jones wrote: »

I'm in the same scenario except I've the S8+ I'm still on contact until July but I think I'll get the s10+ once Samsung are still offering the same trade in value. It seems like a really good jump in pretty much everything. Going forward I'll probably upgrade every second generation

Trade in guaranteed until March 31st

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Purchase from Samsung e-Store Online by 31/3/19 (11.59PM). Selected Trade –in handsets only.
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Samsung S10, S10 Plus, S10 E, S10 5G

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