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Eir Pole Installation

  • 12-02-2019 03:52PM
    #1
    jimmy86
    Registered Users, Registered Users 2 Posts: 135 ✭✭


    Hi,

    Signed up for broadband on 18th Jan. We needed a telephone pole installed in the garden and a guy came out to take a look. Installation date was set, an engineer comes out and says he can't install it and would have to get a 3rd party to install.

    2 weeks later and still nothing, Customer care say they can't help as we don;t have an account number and the engineer says once he has passed the work on to a 3rd party he has no way of finding out when the work will be done.

    Is there any way of finding out when this work will be carried out?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    jimmy86 wrote: »
    Hi,

    Signed up for broadband on 18th Jan. We needed a telephone pole installed in the garden and a guy came out to take a look. Installation date was set, an engineer comes out and says he can't install it and would have to get a 3rd party to install.

    2 weeks later and still nothing, Customer care say they can't help as we don;t have an account number and the engineer says once he has passed the work on to a 3rd party he has no way of finding out when the work will be done.

    Is there any way of finding out when this work will be carried out?
    Hi jimmy86, 

    My apologies for the delay in responding. 

    Could you PM the following details? 
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I will look into this for you. 

    Grainne


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