Eir rural FTTH thread II

Marlow · 16-02-2019 12:02AM

fritzelly wrote: »

I honestly don't remember if UG even shows the 500 profile anymore, pretty sure it doesn't so I'm guessing the profile was removed and his profile has dropped down to the next available one and he's only just realised it recently. Dunno really.

UG has never showed the 500M profile. Ever.

/M

fritzelly · 16-02-2019 12:03AM

Marlow wrote: »

UG has never showed the 500M profile. Ever.

/M

Yeah you're right, now I think about it more it was only ever an option in the speed profile selection

Johnboy1951 · 16-02-2019 02:55AM

Marlow wrote: »

It's not the first time, I've heard of that. Happened in Charleville, too.

The better one was around Offally, where the DPs were up, but they forgot to string the fibre along.

/M

A road close to me had everything done, DPs included .... even included passing a few houses that were not on the original map.

Guys arrived to connect a few houses and met with a problem.
Apparently the whole road had been newly ducted but someone missed out one run between poles through a duct ...... so the vast majority were dark.

Took more than a week to get someone to come out and fit the missing run of fibre!

fritzelly · 16-02-2019 02:57AM

Lucky it only took a week

tsue921i8wljb3 · 16-02-2019 03:16AM

DubInTheWest wrote: »

I didn't get a chance to speak to anyone at Eir today, I was pretty busy and over 35 minutes on hold 3 times with no answer.

Speeds seem to have improved today, still not what I'm paying for, but higher than last night using the exact same machines and cables etc...

If I don't get any joy, I'll ask them to drop me down to the 500mbs profile. I'm still over the moon with what I have that's for sure, it's like Christmas!

Pings are all over the shop in those. What do you get if you open a command window and type

ping blacknight.com

I get 4 or 5ms and I'm in Meath.

Also try using Chrome (I think it is) in Incognito Mode for Speedtest. I think Incognito disables most addons but if not disable any that are left and try testing again.

ACLFC7 · 16-02-2019 12:55PM

Lads, I have a stupid question. I'm about to drill a hole through a brick wall about 7cm away from the ONT. Could the vibration harm it?

Marlow · 16-02-2019 12:59PM

ACLFC7 wrote: »

Lads, I have a stupid question. I'm about to drill a hole through a brick wall about 7cm away from the ONT. Could the vibration harm it?

No.

/M

DubInTheWest · 16-02-2019 02:49PM

Dominique Loud Waistband wrote: »

Pings are all over the shop in those. What do you get if you open a command window and type

ping blacknight.com

I get 4 or 5ms and I'm in Meath.

Also try using Chrome (I think it is) in Incognito Mode for Speedtest. I think Incognito disables most addons but if not disable any that are left and try testing again.

I done pings last night and they were 9ms consistantly.

I done them again today and majority of them are 9ms but the occasional 13ms.

Still the same in chrome incognito.

tsue921i8wljb3 · 16-02-2019 06:21PM

DubInTheWest wrote: »

I done pings last night and they were 9ms consistantly.

I done them again today and majority of them are 9ms but the occasional 13ms.

Still the same in chrome incognito.

Have you tried Internet Explorer / Edge in private browsing mode? The pings in the speedtest should roughly match what you get on the command line assuming no other major traffic on the connection.

Strawberry HillBilly · 16-02-2019 07:29PM

Just to update on my posts earlier in the thread i.e. getting max 143 down on a 300 profile. A friend with the 300 profile allowed me to test the same laptop and cat6 cable that I have been using and maxing our at 143 down at his router this evening.

I got the following download results 273, 288, 266, 282 on various servers including Eirs own Speedtest tool. 5 minutes later back in my own house again with the same equipment I got the standard 143 down again.

Eir/OEs argument was my equipment was incapable of getting 300 down, this definitively proves otherwise. Fun’s starts with their CS team on Monday.

tsue921i8wljb3 · 16-02-2019 08:40PM

Strawberry HillBilly wrote: »

Just to update on my posts earlier in the thread i.e. getting max 143 down on a 300 profile. A friend with the 300 profile allowed me to test the same laptop and cat6 cable that I have been using and maxing our at 143 down at his router this evening.

I got the following download results 273, 288, 266, 282 on various servers including Eirs own Speedtest tool. 5 minutes later back in my own house again with the same equipment I got the standard 143 down again.

Eir/OEs argument was my equipment was incapable of getting 300 down, this definitively proves otherwise. Fun’s starts with their CS team on Monday.

Yep. It seems like you are on the wrong downstream profile. I don't envy you trying to get to speak to someone who will be able to fix it.

iPhone. · 16-02-2019 09:16PM

Dominique Loud Waistband wrote: »

Yep. It seems like you are on the wrong downstream profile. I don't envy you trying to get to speak to someone who will be able to fix it.

Where is the profile set and who sets it? What I mean is, is it set in the exchange by the provider you are signed up with for example, or is it set up by Eir, KN etc?

Or can it be done remotely by tech support when it's reported to them?

fritzelly · 16-02-2019 09:19PM

Eir will set it, but it's OE that have the systems - should go thru pretty much straight away

tsue921i8wljb3 · 16-02-2019 09:27PM

fritzelly wrote: »

Eir will set it, but it's OE that have the systems - should go thru pretty much straight away

Do you think if they move him onto the 1Gb profile for a while then back to 300Mb it might rectify the situation? Can they even do that without screwing up the billing?

iPhone. · 16-02-2019 09:29PM

I'm penciled in for install on Monday but not by Eir which is why I was interested in the answer to who sets the profile and where/how it's set.

If someone signed up directly with Eir as their provider and they are going to find it difficult to rectify an incorrectly set profile what hope do customers signed up with other providers have!

Isn't that just adding another layer of complexity to the issue, in that you have to contact your provider, they then have to contact Eir and go through the process with them.

tsue921i8wljb3 · 16-02-2019 09:29PM

iPhone. wrote: »

Where is the profile set and who sets it? What I mean is, is it set in the exchange by the provider you are signed up with for example, or is it set up by Eir, KN etc?

Or can it be done remotely by tech support when it's reported to them?

It would be done by open eir as fritzelly said. Where the actual rate limiting for each connection is done I'm not sure. It could be at the ONT, the OLT or even back further in the open eir network.

tsue921i8wljb3 · 16-02-2019 09:34PM

iPhone. wrote: »

I'm penciled in for install on Monday but not by Eir which is why I was interested in the answer to who sets the profile and where/how it's set.

If someone signed up directly with Eir as their provider and they are going to find it difficult to rectify an incorrectly set profile what hope do customers signed up with other providers have!

Isn't that just adding another layer of complexity to the issue, in that you have to contact your provider, they then have to contact Eir and go through the process with them.

You probably have a better chance of getting issues fix with another provider to be honest. My comment about eir was in relation to the current difficulties they are experiencing with customer care. There are huge wait times on the phones and you then may be speaking with an inexperienced rep.

Out of interest what ever happened with that ducting on the pole you posted about previously. Did a DP ever appear or is it still there?

fritzelly · 16-02-2019 09:53PM

No harm in trying, will probably make the bill a bit of a mess when he gets it
I'd say just go for 150 and upgrade if you need it, which you probably wont

tsue921i8wljb3 · 16-02-2019 10:00PM

fritzelly wrote: »

No harm in trying, will probably make the bill a bit of a mess when he gets it
I'd say just go for 150 and upgrade if you need it, which you probably wont

I was talking about Strawberry Hillbilly who seems to be on the 150Mb down profile when he should be on the 300Mb though the upstream is correct at 50Mb.

Or do you mean just downgrade to 150Mb and be done with it?

Marlow · 16-02-2019 10:01PM

iPhone. wrote: »

I'm penciled in for install on Monday but not by Eir which is why I was interested in the answer to who sets the profile and where/how it's set.

If someone signed up directly with Eir as their provider and they are going to find it difficult to rectify an incorrectly set profile what hope do customers signed up with other providers have!

Isn't that just adding another layer of complexity to the issue, in that you have to contact your provider, they then have to contact Eir and go through the process with them.

The speeds can be set in 2 places:

- first limit is OpenEIR .. and the profile that the provider sets determines what they pay OpenEIR. So you can bet they will get that right.

- the provider can additionally rate limit themselves on their own gear. If they for example offer non-standard products.

Generally ... it's a non-issue. Eir retail have been experimenting with some non-standard products and also, they are using a "middle-ware" to manage most of their stuff. So a lot of staff don't have direct access to OpenEIRs systems.

Providers that use OpenEIRs UG interface have direct access to the diagnostics and settings.

/M

fritzelly · 16-02-2019 10:01PM

iPhone. wrote: »

If someone signed up directly with Eir as their provider and they are going to find it difficult to rectify an incorrectly set profile what hope do customers signed up with other providers have!

Isn't that just adding another layer of complexity to the issue, in that you have to contact your provider, they then have to contact Eir and go through the process with them.

They don't contact eir, they either do it in their systems which sends the request to Openeir systems or directly in the UG, it's automatic and pretty much instant

babi-hrse · 16-02-2019 10:45PM

iPhone. wrote: »

Where is the profile set and who sets it? What I mean is, is it set in the exchange by the provider you are signed up with for example, or is it set up by Eir, KN etc?

Or can it be done remotely by tech support when it's reported to them?

OE sets it kn have no access to it. On copper based lines yes we can put a phone call in to get it changed if there's too much noise on line to establish synch. On ftth lines there's no noise so there's no up to speed being quoted you get what you asked for except this seems to not be the case here.
Any changes are done remotely all Onts serial numbers are scanned in and activated against a valid account so oe knows who's ont is who's

iPhone. · 16-02-2019 11:58PM

Thanks for all the info folks, I think I have a better insight into how the profile setting works now alright.

Dominique Loud Waistband wrote: »

Out of interest what ever happened with that ducting on the pole you posted about previously. Did a DP ever appear or is it still there?

There was a problem somewhere along the road with a blocked duct underground. Took about two weeks with lads appearing and disappearing with a mini digger digging trenches in different places before what the wife reckoned was a group of about ten lads appeared at the pole outside our house and the DP was added one of the days.

There are DP's now all along the road with coils of cable around them at the top of the poles. I know from reading some of the horror stories on here that you're never certain whether the fibre is lit and the DP's connected correctly until the Technician arrives on the survey/install date so I'm trying not to get too excited about Monday just in case there are issues.

They ran the fibre from underground up through that clear duct that was coiled around the pole and up to the DP.

Just in relation to the coil of cable behind the DP, is that what they use to run across to my house or what's that for?

Marlow · 17-02-2019 12:06AM

iPhone. wrote: »

Just in relation to the coil of cable behind the DP, is that what they use to run across to my house or what's that for?

It is for servicing the DP. If any repairs have to be done .. ever.

Your installation is a completely new string of fibre. It has a plug on the side where the DP is and is plugged in there. Look at the DP as a distribution board.

So the installer runs a cable from the DP to your home. Clamps a plug either side. Plugs it into the plug on the DP, that OpenEir told him to. Clamps a plug on your end.

He then logs into his tablet. Scans the serial number of your ONT. OpenEIRs system associate that to the port you're supposed to be on and voila ... OpenEIR sends the traffic to your provider.

If your provider has every set up right, you'll be online instantly. If you are the first on the exchange with that particular provider ... it may take just one little extra adjustment ... but ... honestly ... you're flying at that point. And it is nothing like the issue that exists on copper.

On FTTH it either works ... or it doesn't ... unless your provider does huge complex ... non-standard packages ... but most of them just want to get you decent broadband ..

/M

AirBiscuit · 17-02-2019 01:55AM

I've been a bit delayed in getting the order in, was away last week even though we're now live.
Went to the pole to have a look at the other end my duct, it was full to the brim with water and didn't seem to have a drawsting, so I'm not holding out hope for a simple install any more.
Are KN allowed to cut the the old copper line and use it to pull the fibre through? Someone mentioned it a few pages back in this thread and it's probably my best option, but I want to make sure they can get away with it if I ask otherwise I see a massive headache coming my way.

fritzelly · 17-02-2019 02:10AM

AirBiscuit wrote: »

I've been a bit delayed in getting the order in, was away last week even though we're now live.
Went to the pole to have a look at the other end my duct, it was full to the brim with water and didn't seem to have a drawsting, so I'm not holding out hope for a simple install any more.
Are KN allowed to cut the the old copper line and use it to pull the fibre through? Someone mentioned it a few pages back in this thread and it's probably my best option, but I want to make sure they can get away with it if I ask otherwise I see a massive headache coming my way.

They are not supposed to touch the copper line (but it has happened) but you can get approval to remove it.
One reason being, they cut it and try and use it to pull the fibre thru and the fibre gets stuck and failed install - you now have no connection at all.

Roen · 17-02-2019 08:18AM

@AirBiscuit
Is there some slack in the phone line in the duct? If so can you get someone either end and give a pull to see is it moving freely. Just make sure you aren't putting strain on any connectors.
If it is it should mean the duct hasn't collapsed. And the cable can run through handy.

The KN lads did this with me the other day and they feel they should be able to rod the fiber up easily.
I'm more pessimistic myself but time will hopefully prove me wrong.

Roen · 17-02-2019 08:31AM

Actually while I'm here.
How easy is it to jump ship to another provider once the year is up? Was offered €40 per month for 300mb with a discount, that rises to €75 after the year.

On mobile so pretty much no thread search functionality here but I do recall reading it wasn't easy.

Cheers,
R.

AidenL · 17-02-2019 10:40AM

The duct to my next door neighbors house is blocked.

Did I see someone say that the cost KN charge to unblock a duct has been reduced and can go on the monthly bill?

Marlow · 17-02-2019 10:46AM

AidenL wrote: »

Did I see someone say that the cost KN charge to unblock a duct has been reduced and can go on the monthly bill?

It can't go on the monthly bill, as it is a service KN offers. Not the provider.

So that has to be paid to KN directly.

/M

Eir rural FTTH thread II

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