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AirHelp for accommodation?

  • 14-02-2019 11:54AM
    #1
    Richards1983
    Registered Users, Registered Users 2 Posts: 171 ✭✭


    Hi all,

    Recently stayed in a booking.com place in London. It was 3 degrees outside and the apartment had no heating so I almost froze. I moved out after the first night and into a hotel for the remaining 5 night of my trip.

    In terms of a refund, I'm having no luck with booking.com nor with the apartment owner/company.

    What other options do I have? Is there something like airhelp.com who will pursue them on my behalf?

    Many thanks,
    Con


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Did you contact Booking.com or the apartment owner in an effort to get this fixed? I’m trying to understand if you made a unilateral decision to move somewhere for 5 days.


  • #3
    Richards1983
    Registered Users, Registered Users 2 Posts: 171 ✭✭Richards1983


    Hi dudara - I contacted both and was offered 25 euro by booking. I paid around 700 euro for the accommodation so that was kind of a laughable offer.

    I did make a unilateral decision so I've probably weakened my case. As in, I registered my complaint with the them and then moved out the following morning before they'd responded. However, London in December is cold and I think heating should be a minimum, so I'm wondering if there's someone like AirHelp (who know the ins-and-outs) who can take it forward for me.

    Thanks again,
    Con


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Heating breaks, the important thing is giving them the chance to fix it.

    I had been in a similar situation many years ago when living in a corporate let in Brussels. The heating went one evening in winter and it was Baltic. I contacted the agency next morning and told them that it had to be fixed by the evening or I would move to a hotel and charge them the cost. It was fixed that day.

    Airhelp.com works because there is a statutory obligation to provide compensation for certain flight disruptions. This isn’t the same unfortunately.

    IMO your best option is to seek a refund for the original accommodation cost. I don’t think you can claim the cost of the additional hotel as you unilaterally made that decision for 5 nights. If they won’t cooperate, seek a chargeback through your credit card provider.


  • #5
    Richards1983
    Registered Users, Registered Users 2 Posts: 171 ✭✭Richards1983


    Great - thanks for the steer, dudara. I'll follow up as you suggest.

    All the best,
    Con


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