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Eir please help .. I have run out of patience and faith

  • 16-01-2019 10:56AM
    #1
    curly from cork
    Registered Users, Registered Users 2 Posts: 1,550 ✭✭✭


    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help


Comments

  • #2
    bramblesTitus
    Registered Users, Registered Users 2 Posts: 8 ✭bramblesTitus


    curly from cork wrote: »
    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him  , all was in order, I waited  and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using  and I just can’t go through this scenario again . Please help
    I have had a very similar experience. I believe it is a fraud to stop people cancelling. I deliberately choose to turn off voicemails months ago on my phone. Now I am getting voicemails from EIR Reps but no missed calls on my phone so EIR can claim they are trying to contact me.


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    curly from cork wrote: »
    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him  , all was in order, I waited  and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using  and I just can’t go through this scenario again . Please help
    Hi there curly from cork,

    If you would like to PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


  • #4
    KingCong
    Registered Users, Registered Users 2 Posts: 250 ✭✭KingCong


    curly from cork wrote: »
    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him  , all was in order, I waited  and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using  and I just can’t go through this scenario again . Please help
    I've had similar experiences on the phone the eir, incredibly frustrating and terrible customer service. There should be laws enforcing a maximum time someone can be left on hold when trying to cancel a product/service.


  • #5
    curly from cork
    Registered Users, Registered Users 2 Posts: 1,550 ✭✭✭curly from cork


    eir: Kellie wrote: »
    curly from cork wrote: »
    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him  , all was in order, I waited  and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using  and I just can’t go through this scenario again . Please help
    Hi there curly from cork,

    If you would like to PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie
    PM sent Kellie


  • #6
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    curly from cork wrote: »
    eir: Kellie wrote: »
    curly from cork wrote: »
    I am moving house and going to live with my daughter
    My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
    I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
    Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him  , all was in order, I waited  and maybe unsurprisingly ... no e mail ..
    what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
    I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using  and I just can’t go through this scenario again . Please help
    Hi there curly from cork,

    If you would like to PM me the following account details, I would be more than happy to have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie
    PM sent Kellie
    Thank you curly from cork.

    I have just responded to your PM.

    ~Kellie


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