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Can anyone help me cancel an order?

  • 14-01-2019 12:31PM
    #1
    gabe1977
    Registered Users, Registered Users 2 Posts: 94 ✭✭


    Can anyone help me cancel an order for sim only mobile service that i placed please?
    I have tried to get through using online chat, emailing and waiting to be put through to a cancellations team on the phone to no effect.

    Thanks


Comments

  • #2
    gabe1977
    Registered Users, Registered Users 2 Posts: 94 ✭✭gabe1977


    I signed up for SIM only and was changing over from vodafone. 
    Do i actually need to cancel the order?
    Will the sim have to activated when i receive it to swap networks therefore meaning nothing changes unless i request so.
    I haven't received my sim yet and i'm within the cooling off period here's no contract so all I'm worried about is will my number move to eir and the hassle that would entail getting it changed back again.


     


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    gabe1977 wrote: »
    I signed up for SIM only and was changing over from vodafone. 
    Do i actually need to cancel the order?
    Will the sim have to activated when i receive it to swap networks therefore meaning nothing changes unless i request so.
    I haven't received my sim yet and i'm within the cooling off period here's no contract so all I'm worried about is will my number move to eir and the hassle that would entail getting it changed back again.


     
    Hi gabe1977, 

    How did you place your order? Was it online or over the phone? 

    Did you receive an order confirmation email? 

    If you could PM the account details I can follow up on your order. 

    Grainne


  • #4
    gabe1977
    Registered Users, Registered Users 2 Posts: 94 ✭✭gabe1977


    eir: Grainne wrote: »
    gabe1977 wrote: »
    I signed up for SIM only and was changing over from vodafone. 
    Do i actually need to cancel the order?
    Will the sim have to activated when i receive it to swap networks therefore meaning nothing changes unless i request so.
    I haven't received my sim yet and i'm within the cooling off period here's no contract so all I'm worried about is will my number move to eir and the hassle that would entail getting it changed back again.


     
    Hi gabe1977, 

    How did you place your order? Was it online or over the phone? 

    Did you receive an order confirmation email? 

    If you could PM the account details I can follow up on your order. 

    Grainne
    Hi Grainne

    It was an online order.

    See PM for deatils.

    Thanks
    Gabriel


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    gabe1977 wrote: »
    eir: Grainne wrote: »
    gabe1977 wrote: »
    I signed up for SIM only and was changing over from vodafone. 
    Do i actually need to cancel the order?
    Will the sim have to activated when i receive it to swap networks therefore meaning nothing changes unless i request so.
    I haven't received my sim yet and i'm within the cooling off period here's no contract so all I'm worried about is will my number move to eir and the hassle that would entail getting it changed back again.


     
    Hi gabe1977, 

    How did you place your order? Was it online or over the phone? 

    Did you receive an order confirmation email? 

    If you could PM the account details I can follow up on your order. 

    Grainne
    Hi Grainne

    It was an online order.

    See PM for deatils.

    Thanks
    Gabriel
    Thanks Gabriel, 

    I will reply to your PM shortly. 

    Grainne


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