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Help to Change Name on Bills

  • 09-01-2019 01:01PM
    #1
    Snow Garden
    Banned (with Prison Access) Posts: 3,126 ✭✭✭


    Hi,
    My elderly father tried to upgrade his mobile phone recently but was refused because his deceased wife is in the Address Name on his bills. The Account Name is actually both of their names appended together for some reason. He simply wants to change the Billing Name on the bill.

    I went to the local Eir Store with him and they couldn't help. I tried Chat but they told me to go to the Eir Store or ring 1905. I have been on hold with 1905 for 2 days and there seems to be no option for this type of request.

    Please help. 
    Snow Garden


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Snow Garden wrote: »
    Hi,
    My elderly father tried to upgrade his mobile phone recently but was refused because his deceased wife is in the Address Name on his bills. The Account Name is actually both of their names appended together for some reason. He simply wants to change the Billing Name on the bill.

    I went to the local Eir Store with him and they couldn't help. I tried Chat but they told me to go to the Eir Store or ring 1905. I have been on hold with 1905 for 2 days and there seems to be no option for this type of request.

    Please help. 
    Snow Garden
    Hi Snow Garden, 

    Sincere sympathies on the loss of your mother. 

    I will update you in PM when I get an update 

    Grainne


  • #3
    Snow Garden
    Banned (with Prison Access) Posts: 3,126 ✭✭✭Snow Garden


    Hi Grainne,

    Have you any update on this question as yet?

    I sent you a PM with the account details.

    Thanks,
    Snow Garden


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Snow Garden wrote: »
    Hi Grainne,

    Have you any update on this question as yet?

    I sent you a PM with the account details.

    Thanks,
    Snow Garden
    Hi Snow Garden, 

    I will respond to your PM now. 

    Thanks, 
    Grainne


  • #5
    Snow Garden
    Banned (with Prison Access) Posts: 3,126 ✭✭✭Snow Garden


    Hi Grainne,

    I did not get a PM from you yet. Can you confirm when you send it?

    Thanks,
    Snow Garden


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Snow Garden wrote: »
    Hi Grainne,

    I did not get a PM from you yet. Can you confirm when you send it?

    Thanks,
    Snow Garden
    Hi Snow Garden, 

    Have you received my PM? 

    I responded to your PM. 

    Grainne


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  • #7
    Snow Garden
    Banned (with Prison Access) Posts: 3,126 ✭✭✭Snow Garden


    Yes thanks Grainne, we will do as you advised.
    Snow Garden


  • #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Snow Garden wrote: »
    Yes thanks Grainne, we will do as you advised.
    Snow Garden
    No problem Snow Garden. 

    Don't hesitate to contact us if we can assist in the future. 

    Grainne


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