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Mobile Cut off for Unpaid Bill- Cannot get through to CS

  • 10-01-2019 02:21PM
    #1
    golfball37
    Registered Users, Registered Users 2 Posts: 5,246 ✭✭✭


    I pay by DD. I have been on hold for 55 mins only to be told I have nothing outstanding but I need to transfer you. I still have no services and have been on hold again for 45 mins an counting.

    Can someone please call me back? I cannot go without my phone. Am livid.


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    golfball37 wrote: »
    I pay by DD. I have been on hold for 55 mins only to be told I have nothing outstanding but I need to transfer you. I still have no services and have been on hold again for 45 mins an counting.

    Can someone please call me back? I cannot go without my phone. Am livid.
    Hi golfball37,

    I can completely understand your frustration and I apologise about the delays on calls.

    If you could PM me the following account details I can, of course, have a look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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