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stuck on live chat - agent just cant understand my query!

  • 03-01-2019 04:54PM
    #1
    kooga
    Registered Users, Registered Users 2 Posts: 2,914 ✭✭✭


    Anyway gave up trying to ring Eir now struggling with live chat

    this is my query

    Dec 19th signed up to half price sky sports and cinema at €23.99 per month

    Dec 26th bill generated charged €23.99 for sport and cinema plus a six day partial charge of €5.12

    Total of €29.11 extra on my bill for six days of sports and cinema

    surely a mistake

    Online agent refusing to engage /discuss

    Thank you


Comments

  • #2
    gerard2210
    Registered Users, Registered Users 2 Posts: 547 ✭✭✭gerard2210


    Sounds like you were charged the 23.99 for the month of January. The 5 euro was for the 6 days in December.


  • #3
    [Deleted User]
    Posts: 9,954 ✭✭✭ [Deleted User]


    Seems simple to me, no wonder the agent wont discuss!.  €5.12 for 6 days in December and €23.99 for January.


  • #4
    kooga
    Registered Users, Registered Users 2 Posts: 2,914 ✭✭✭kooga


    Normally you are not charged in advance correct the 5 is for the few days and factors in the discount


    Sky Sports & Cinema Pack 19-Dec-18 to 25-Dec-18 0.00 10.45

    6 months Half Price Sky Sports & Cinema Promotion 19-Dec-18 to 25-Dec-18 0.00 -5.33


  • #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    kooga wrote: »
    Anyway gave up trying to ring Eir now struggling with live chat

    this is my query

    Dec 19th signed up to half price sky sports and cinema at €23.99 per month

    Dec 26th bill generated charged €23.99 for sport and cinema plus a six day partial charge of €5.12

    Total of €29.11 extra on my bill for six days of sports and cinema

    surely a mistake

    Online agent refusing to engage /discuss

    Thank you
    Hi Kooga.

    I would be happy to take a look at this for you.

    Please PM me the following account details, account number, name on the account, address and date of birth.

    Thank you.

    -Ahren


  • #6
    oLoonatic
    Registered Users, Registered Users 2 Posts: 373 ✭✭oLoonatic


    yeah that seems fairly accurate. just pro rata for the few days. just ask is your bill back dated or up front. 


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