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New phone - topped up and then opted into an offer

  • 25-12-2018 07:34AM
    #1
    manwithaplan
    Registered Users, Registered Users 2 Posts: 2,201 ✭✭✭


    Hi,

    My daughter got a new phone for christmas. Brand new phone number and sim. Got 20 euro credit with the phone and activated it this morning. Immediately opted in to the '20 calls and data plan' by text. No confirmation text received and when I texted 'offer' to 50104 it says that I need to top up to avail of the offer. No data used, calls made or texts sent - surely it can't be the case that I need to top up again to activate the offer.

    Are you supposed to send a freetext to avail of the offer before the first (activation) top up? The eir website ( https://www.eir.ie/mobile/prepay/activate/ ) says:

    "How to activate my prepay plan
    To activate, top up your selected amount, text the code for your chosen offer to 50104 and don't forget to top up every 4 weeks"

    which is very misleading if you are supposed to opt in to the offer before topping up. Any help?

    Thanks


Comments

  • #2
    vectorvictor
    Registered Users, Registered Users 2 Posts: 745 ✭✭✭vectorvictor


    That page has been wrong for a year or more.

    The correct info is:

    https://www.eir.ie/mobile/prepay/simply-top-up/

    Don't forget to text your chosen offer to 50104 before you top up or standard rates will apply.

    If you are able to contact them (unsure if they offer support today) then they will or should manually apply the offer


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    manwithaplan wrote: »
    Hi,

    My daughter got a new phone for christmas. Brand new phone number and sim. Got 20 euro credit with the phone and activated it this morning. Immediately opted in to the '20 calls and data plan' by text. No confirmation text received and when I texted 'offer' to 50104 it says that I need to top up to avail of the offer. No data used, calls made or texts sent - surely it can't be the case that I need to top up again to activate the offer.

    Are you supposed to send a freetext to avail of the offer before the first (activation) top up? The eir website ( https://www.eir.ie/mobile/prepay/activate/ ) says:

    "How to activate my prepay plan
    To activate, top up your selected amount, text the code for your chosen offer to 50104 and don't forget to top up every 4 weeks"

    which is very misleading if you are supposed to opt in to the offer before topping up. Any help?

    Thanks
    Hi there, 

    Sorry to hear the plan did not activate on your daughter's phone. 

    Did you get this resolved? If not could you please PM the following details? 
    1. Full Name
    2. Account Number
    3. Address
    4. DOB
    5. You are the account holder. 

    As soon as I receive this information I can check why the plan did not work. 

    Grainne


  • #4
    manwithaplan
    Registered Users, Registered Users 2 Posts: 2,201 ✭✭✭manwithaplan


    Got sorted over the phone Grainne. Thanks for replying.


  • #5
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    manwithaplan wrote: »
    Got sorted over the phone Grainne. Thanks for replying.
    Glad to hear you got sorted manwithaplan. 

    Thanks for letting us know. 

    Happy New Year

    Grainne


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