DPD Parcel Wizard - DPD Pickup

Have had probably 30 parcels delivered by them the last year with very little issues. My latest one though, was supposed to be delivered last thursday. Still nothing and the limerick depot not answering the phone.

red face dave wrote: »

I'm the exact same delivered on the 29th at 1pm and have heard nothing since. Have been onto live chat twice and they didn't know where it was. Sent an email on Monday and they still haven't replied. First time ever having a bad experience with DPD.

Have you heard anything since??

I eventually got through via their chat and was told:

"Okay sorry my apologies, Can you email your query to parcelwizard@dpd.ie, unfortunately the team are experiencing some back log which is taking longer for parcels to be matched to accounts."

"Sorry I am not in the PW team I wish I could assist you more, It will definitely be this week but if you email the team they can give you a more definite answer."


I emailed but got no response. Play the waiting game I guess. :mad:

mrcheez wrote: »

I eventually got through via their chat and was told:

"Okay sorry my apologies, Can you email your query to parcelwizard@dpd.ie, unfortunately the team are experiencing some back log which is taking longer for parcels to be matched to accounts."

"Sorry I am not in the PW team I wish I could assist you more, It will definitely be this week but if you email the team they can give you a more definite answer."


I emailed but got no response. Play the waiting game I guess. :mad:

In a similar situation
Parcel delivered early Friday morning,not a word since

Emailed them on Monday (live chat guy was useless) just got a response requesting proof of delivery and signature

Fired that off to them will see what happens

Am also a long time frequent user and first time to have an issue. Dont mind it being delayed as long as I know they have it

im on few threads now from bargain alert black friday deals to pc deals etc, all topics are bleeding with same messages delays,and so on. looks like this year was a bit of a cyber shopping boom, people spending more online then before.


Its def not like last year where i been able to get gifts day before xmas delivered no hassle, think this year wont be the case.


as black friday just fell straight into December rush.

Edward Prehistoric Pinprick wrote: »

Could it have been delivered to Parcel Motel and then sent over to Parcel Wizard. Has happened to me twice.

X2 on this, I had the same response above (Person doesnt work for us) and they suggest it may have went to PM and that they often drop packages between one another, a day or two later package showed up with PW so it seems to happen often enough aswell

I got the template response others are getting...

"Thank you for providing the details from UPS,

I will need a proof of delivery signature from the depot ,We have a list of the employees at depot 79 who sign for all the parcels
Once we have this we can confirm that DPD have received your parcel.
Your sender is obliged to provide this to you.
can you please provide me with a description of the contents of your goods.
I will take a look to see if anything has arrived for you in our depot that may be missing data on your parcel."


I sent them the proof of delivery as supplied from UPS, plus the contents of the parcel and received the above message AGAIN.


Looks like our parcels are going to be tied up well into Xmas.

I just had a Parcel Motel delivery of PW addresed parcel. Lucky I have an account with both.
Delivered to the wrong company by Amazon.
Fair play to PM

Davy wrote: »

Did you have to use the 'find my parcel' option, or did they use your name and phone number to forward to your motel location?

How many days did it take from drop off?

No, I was on to Parcel Wizard looking for my lost parcel. No sign of it. I then got a text from Parcel Motel to top up my account as they had a Parcel for me.They must have used my name and mobile to link it to my Parcel Motel account. Delivered by Amazon on Monday to NI, in my Parcel Motel locker on Thursday

Suckit wrote: »

What's the legality of that?
They took in a parcel meant for somebody else and profited from it too? Assuming they charged you.

Surely you could still tell seller that you never received it (as it never made it to the intended address).

I had a few items went into the PM depot, but none since I switched address to mallusk.

I'm just happy I got it.(Large gift). PW are still looking for it, I'll have to let them know. PM did charge me, and I wasn't notified or asked for permission to process it before it was in the Dublin depot.

mrcheez wrote: »

Had a parcel arrive at their depot on 29 Nov @ 1pm (confirmed delivery by UPS and was signed by "Baxter" at the Parcel Wizard depot).

Haven't heard anything yet. When should I expect to receive an update?

Can't get through on their chat system.

Parcel Wizard finally got back to me saying that no one named "Baxter" works there (despite it being signed for by a person with that name).

I'm thinking it may have ended up next door at Parcel Motel instead so I'll contact them.

Also do I contact the original seller, or UPS about me not having received the parcel?
I'm thinking UPS since as far as the seller is concerned it was delivered?


EDIT: I'll just contact both, see what happens

Got my signed Proof of Delivery from UPS this morning showing ..... "PARCELMOTEL"

Bingo ...

Deleted User wrote: »

Had something delivered by Hermes on Saturday.....not heard a thing. Starting to get a teeny bit worried. Had 4 other parcels that arrived during last week turn up the following day. Anybody in the same boat? (Misery loves company don'tcha know!)

just got the email saying it's on the way!

I had an item delivered to their newtownabbey base on the 30th Nov,and still no word on when it's gonna be delivered,prior to that I'd an eBay item delivered to their base on the 24th Oct and didn't receive it till 19th November,both items had Royal mail tracking,yet when I told dpd live chat this I was constantly told im sorry we have no record of this tracking number,feel I've no option but to revert back to PM,as this is getting out of hand

mrcheez wrote: »

I didn't realise how close Parcel Wizard is to Parcel Motel ... both are in Mallusk so not sure how adding Mallusk would make it clearer to UPS.

Changing Newtownabbey to Mallusk definitely seems to make a difference.

scamalert wrote: »

anyone know do PW by any chance do Saturday deliveries now ?

as in DPD, yes Saturday and Sunday at the moment