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Unable to contact 1901 support - acc number not recognised

  • 11-12-2018 08:40AM
    #1
    Apogee
    Registered Users, Registered Users 2 Posts: 3,904 ✭✭✭


    I've been trying to contact eir on 1901 to cancel my account, but am unable to speak to a person as the system does not recognise my account number or ftth reference number.

    Is it possible to speak to a human directly? Or have eir contact me?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Apogee wrote: »
    I've been trying to contact eir on 1901 to cancel my account, but am unable to speak to a person as the system does not recognise my account number or ftth reference number.

    Is it possible to speak to a human directly? Or have eir contact me?
    Hi Apogee, 

    If you PM me your account number, full name on the account, email address and date of birth I'll clarify your details for you. 

    Thanks 

    Tracey 


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