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my bill

  • 06-12-2018 06:35PM
    #1
    Darrenf1969
    Registered Users, Registered Users 2 Posts: 30 ✭


    over a year ago I switched from being a prepay to a bill pay customer and I am on the standalone eir mobile plan which was supposed to be €10 for the first 6 months and €15 thereafter however I cant remember a time during the first 6 months that it was €10 or after the first 6 months that it was €15, I made some premium rate calls during this time, however even after deducting the price of these calls it seems to be more than it should be, even now it is showing €15.01owing on my next bill.


Comments

  • #2
    Darrenf1969
    Registered Users, Registered Users 2 Posts: 30 ✭Darrenf1969


    I see even after eir getting rid of their community forum they couldn't be bothered replying to complaints


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Darrenf1969 wrote: »
    over a year ago I switched from being a prepay to a bill pay customer and I am on the standalone eir mobile plan which was supposed to be €10 for the first 6 months and €15 thereafter however I cant remember a time  during the first 6 months that it was €10 or after the first 6 months that it was €15, I made some premium rate calls during this time, however even after deducting the price of these calls it seems to be more than it should be, even now it is showing €15.01owing on my next bill.
    Hi Darrenf1969, 

    Apologies for the delay in getting back to you. 

    Our customer care team via 1901 will be able to assist you with this and advise you on all, alternatively, you can chat with an agent online here

    Thanks 

    Tracey 


  • #4
    Darrenf1969
    Registered Users, Registered Users 2 Posts: 30 ✭Darrenf1969


    I thought you were here to help then again why change the habit of a lifetime


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