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Bill is out through the roof, no explanation on dashboard

  • 05-12-2018 08:03PM
    #1
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,585 ✭✭✭✭


    My new bill has arrived, and for some reason Eir are looking for €272.97, when it should be €39.99.
    Can you please tell me what’s going on here? I don’t have an hour to wait on your CS number waiting for someone to answer.


Comments

  • #2
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,585 ✭✭✭✭whiterebel


    Any idea of a response? If not I'm going to have my Visa card removed so you can't take payment. I'm not going through the usual months to get a problem resolved.


  • #3
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    whiterebel wrote: »
    My new bill has arrived, and for some reason Eir are looking for €272.97, when it should be €39.99.
    Can you please tell me what’s going on here? I don’t have an hour to wait on your CS number waiting for someone to answer.
    Hi whiterebel.

    Thanks for getting in touch with us here.

    Please send me a pm with your details and I will look into this for you.

    Thanks

    Ahren


  • #4
    whiterebel
    Registered Users, Registered Users 2 Posts: 15,585 ✭✭✭✭whiterebel


    eir: Ahren wrote: »
    whiterebel wrote: »
    My new bill has arrived, and for some reason Eir are looking for €272.97, when it should be €39.99.
    Can you please tell me what’s going on here? I don’t have an hour to wait on your CS number waiting for someone to answer.
    Hi whiterebel.

    Thanks for getting in touch with us here.

    Please send me a pm with your details and I will look into this for you.

    Thanks

    Ahren
    Details went through to Eir reps the other day. Turns out I'm being charged for early termination despite being out of contract on 5th November and giving 30 days notice before changing.


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