DPD Parcel Wizard - DPD Pickup

Scruff · 27-11-2018 05:36PM

joujoujou wrote: »

Yes, they are. Never signed one though, drivers just handed a pack over and did "sign for" thing themselves.

At least they handed it to ye. Driver just rang another person in my office who also had a delivery and said the packages were down stairs inside the office block front door! I only knew cause i was beside them when they got the call. I had a package worth a few hundred yoyo's being delivered!!!
Lazy B@£$%^d wouldn't go up 2 flights of stairs. Package could easily have gone walkies as its a busy office building open to the public.
:mad:

scamalert · 27-11-2018 05:48PM

waiting on delivery on BF item, was scanned in last night 9 in the evening so must be doing overtime but even thou it says delivery today looking at track it says still travelling through dpd network , not in a van as usual and no sms message. And sort of need to get out of the house but cant now

, wonder is it better to switch to pickup point running up to xmas ?, even thou doing so last time they didnt bother to scan delivery in for pickup, which seems with more people using service and amounts they have to deal with some corners are being cut, just to get trough the items, in time.

honda boi · 29-11-2018 07:36PM

Noticed the service has gotten crap lately.
Few packages I ordered lately have always been late.
Now I've been waiting on a package that was meant to arrive yesterday at 20:00-21:00. No contact was attempted to me. The info said they tried to contact at 22:45 which didn't happen.
Got a notification saying it will be out for delivery today for 17:00-18:00. Still nothing .
Fairly annoyed , used to be a great service,always on time.

jamescd · 29-11-2018 07:53PM

Yeah I have a package with Parcel Wizard that was supposed to be out for delivery yesterday but it's now showing as held in depot. I contacted them on Live Chat and they said they're running behind due to the port/road closures and that I should get it tomorrow or the day after.

scamalert · 30-11-2018 06:37PM

not amazed seeing so many people using it during black friday, that theres delays, mine was delayed a day without any notification, as said before if one gets message missed delivery, it means they weren't anywhere close to you but either got delayed or redirected.

NATLOR · 30-11-2018 10:29PM

Had an item purchased on ebay delivered and signed for at 6.12 am this morning (according to Royal Mail tracking) DPD website says they don't open till 9 am

No notification received yet either

sunbeam · 30-11-2018 10:48PM

I had one delivered by Royal Mail at 7.23am and one by Hermes at 12.51pm. One of them was scanned late this afternoon.

NATLOR · 30-11-2018 10:54PM

sunbeam wrote: »

I had one delivered by Royal Mail at 7.23am and one by Hermes at 12.51pm. One of them was scanned late this afternoon.

Cheers was a bit concerned at how early it was signed for but they are obviously working extended hours. Hopefully will get a notification tomorrow, am sure they are snowed under ATM

mickdw · 01-12-2018 02:10PM

I have never had an issue with parcel wizard.
Always get the message when expected re delivery time and local driver tends to call within the first 5 min of the scheduled hour.
Fantastic service.

Emmersonn · 01-12-2018 02:15PM

mickdw wrote: »

I have never had an issue with parcel wizard.
Always get the message when expected re delivery time and local driver tends to call within the first 5 min of the scheduled hour.
Fantastic service.

Is this service all year round or do you not shop abroad between November and mid January.

blacksasha · 01-12-2018 03:20PM

Dealing with Parcel Wizard for a Long Time. Never had any Issues Yet. Always gives a Ring before Delivery.

I have to say Brilliant Service for me.

The Ayatolla · 01-12-2018 03:22PM

Are people still shocked and appalled at delivery delays & backlogs around Black Friday/Cyber Monday time of the year?

Okay....

mickdw · 01-12-2018 09:59PM

Emmersonn wrote: »

Is this service all year round or do you not shop abroad between November and mid January.

Well got one from UK last week via parcel wizard.
All well.

mrcheez · 03-12-2018 11:58AM

Had a parcel arrive at their depot on 29 Nov @ 1pm (confirmed delivery by UPS and was signed by "Baxter" at the Parcel Wizard depot).

Haven't heard anything yet. When should I expect to receive an update?

Can't get through on their chat system.

scamalert · 03-12-2018 12:51PM

mrcheez wrote: »

Had a parcel arrive at their depot on 29 Nov @ 1pm (confirmed delivery by UPS and was signed by "Baxter" at the Parcel Wizard depot).

Haven't heard anything yet. When should I expect to receive an update?

Can't get through on their chat system.

prob lost in some pile, give it a day or two and call em if its not scanned in by then.

statto25 · 03-12-2018 07:05PM

They are absolutely pulling the piss here in Mayo. Parcel arrived to North on Wednesday. Didn't deliver Thursday despite being in the van and wouldnt reschedule for Friday when I contacted them. Rescheduled for today and low and behold.... Still no effin sign.

Springwell · 03-12-2018 09:22PM

No problems or me. Parcel delivered to PW on Friday. Delivered to Wicklow today

statto25 · 03-12-2018 11:31PM

Got a text around 7.30 saying it couldn't be delivered while i was following the van on their app which came nowhere near my house. I understand its the worst time of the year for delivery delays but jaysus schedule it and give a realistic delivery date/time rather than pissing people about

mrcheez · 04-12-2018 10:58AM

Hmm so still nothing about my package which arrived last Thursday.

Chat is down, and no-one is responding to emails. Phone calls put on hold.

Don't think it's ever been this bad before and I've ordered many items through PW during Black Friday past few years with hardly any delays.

I wager there is some trouble brewing amongst the staff.

How is Parcel Motel these days? Haven't used them for a few years.

whiterebel · 04-12-2018 11:13AM

mrcheez wrote: »

Hmm so still nothing about my package which arrived last Thursday.

Chat is down, and no-one is responding to emails. Phone calls put on hold.

Don't think it's ever been this bad before and I've ordered many items through PW during Black Friday past few years with hardly any delays.

I wager there is some trouble brewing amongst the staff.

How is Parcel Motel these days? Haven't used them for a few years.

Worse. Have a look at their thread.

mrcheez · 04-12-2018 11:15AM

whiterebel wrote: »

Worse. Have a look at their thread.

Nice!

Suckit · 04-12-2018 12:58PM

I have had no problems with PW these last few weeks (had more items delivered yesterday). But it has been questioned every year, why PM and PW don't employ extra staff coming into the Christmas season, as every year they seem to get more popular. They have to see their customer base growing. They must see the orders increasing. If that is not happening, how are they apparently worse this year for a service that they have been providing the past 5 years or more.

I wonder has anyone tried Parcel Connect?
50cent more expensive, but may be less popular allowing faster deliveries. They may also be useless. I haven't heard anything about them.
https://www.parcelconnect.ie/virtual-address/

scamalert · 04-12-2018 01:42PM

Suckit good points i think PW has seen steady increase each year if not more. Some posts seem to indicate that maybe some regions are run poorly then again live chat is out as far as ive seen since black friday so a bit of a bummer when people need to call in burning their phone credit.

thou in my area i often see double decker trucks passing and vans in town all day long, and as far only minor inconveniences in the years ive been with them.

pl4ichjgy17zwd · 04-12-2018 02:47PM

I've accessed live chat a couple of times in the past week. Just accessed it there with no delay, a couple of times I've had to stay on it and keep refreshing and then also wait for someone to show up, but never more than a few minutes.

trixiebust · 04-12-2018 03:40PM

I have moved recently, & updated my address yesterday, emailed this morning & also rang support to ensure they had my new address as I am due a delivery today.

Low & behold, driver turns up at my the old address, giving out no-one was home. When I told him about the change of address,he refused to deliver, even though I'm 10mins from my old place. Either collect it from him or wait until tomorrow we're the options he gave me.

Shocking service, won't be using again.

scamalert · 04-12-2018 03:56PM

trixiebust wrote: »

I have moved recently, & updated my address yesterday, emailed this morning & also rang support to ensure they had my new address as I am due a delivery today.

Low & behold, driver turns up at my the old address, giving out no-one was home. When I told him about the change of address,he refused to deliver, even though I'm 10mins from my old place. Either collect it from him or wait until tomorrow we're the options he gave me.

Shocking service, won't be using again.

Shocking would be that you knew order was coming in and didn't bother to change address in time, instead leaving till last minute, which creates headaches as your parcel was prob already slapped with your old address when they scanned it in up north. Which creates huge follow up just to sort such mess, id say he gave you two decent options, as he did his job delivering where it was marked to.

trixiebust · 04-12-2018 07:05PM

scamalert wrote: »

trixiebust wrote: »

I have moved recently, & updated my address yesterday, emailed this morning & also rang support to ensure they had my new address as I am due a delivery today.

Low & behold, driver turns up at my the old address, giving out no-one was home. When I told him about the change of address,he refused to deliver, even though I'm 10mins from my old place. Either collect it from him or wait until tomorrow we're the options he gave me.

Shocking service, won't be using again.

Shocking would be that you knew order was coming in and didn't bother to change address in time, instead leaving till last minute, which creates headaches as your parcel was prob already slapped with your old address when they scanned it in up north. Which creates huge follow up just to sort such mess, id say he gave you two decent options, as he did his job delivering where it was marked to.

Nonsense. I contacted the company three times today to let them know of the situation. To have a knobknead of a driver who & was assured it would be no problem. If DPD can't pass on a simple message to a driver who refused to go 10 mins out of his way, it's not my problem, it's there's. Won't be spending any more money with them, & I've told them to send the package back to Amazon now anyway.

Davy · 04-12-2018 07:51PM

trixiebust wrote: »

Nonsense. I contacted the company three times today to let them know of the situation. To have a knobknead of a driver who & was assured it would be no problem. If DPD can't pass on a simple message to a driver who refused to go 10 mins out of his way, it's not my problem, it's there's. Won't be spending any more money with them, & I've told them to send the package back to Amazon now anyway.

You shouldn't have to contact them 3 times. Whatever address is registered on the system at the point the parcel arrives to them, is the one its delivered too.

If you had the new address entered before that point it would have went to you correctly without any need to contact them. If the driver had to go 10 minutes out of the way for each delivery, no one would get parcels.

If the sender allows the change of address, you could have redirected via the app or online for delivery the next day.

Tails142 · 05-12-2018 01:09AM

Total disaster this week with parcel wizard, they've had a parcel since Wednesday and still not delivered it, had texts on Thursday and today saying they would. It will be a week tomorrow which is taking the piss. Another package for me landed in with them yesterday so guess it will be a while before I get it.

I wonder if arranging for it to be left at a pick up point is any better

Kamili · 05-12-2018 08:02AM

trixiebust wrote: »

Nonsense. I contacted the company three times today to let them know of the situation. To have a knobknead of a driver who & was assured it would be no problem. If DPD can't pass on a simple message to a driver who refused to go 10 mins out of his way, it's not my problem, it's there's. Won't be spending any more money with them, & I've told them to send the package back to Amazon now anyway.

Said driver has a contract with the company to only deliver to the address on the parcel. He's got strict routes, strict timings and a lot of other packages to deliver. He's simply not got the time nor the permission from his strict employer to go ten minutes out of his way to deliver a package. If every customer told him a sure it's only ten minutes extra he would never get anything delivered.

These drivers are only getting a pittance paid per delivery and if your ten minutes throws him out for the day, it means he doesn't get paid for the deliveries he didn't get to make despite the work he's done.

It's not a fair system and the pressure on these drivers to get deliveries to get paid is huge.

Give the guy a break, it's not his fault, it's the way his company is set up

DPD Parcel Wizard - DPD Pickup

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