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  • 08-11-2018 01:01PM
    #1
    mani7831
    Registered Users, Registered Users 2 Posts: 4 ✭


    I don't want to waste another second of my life trying fix a faulty connection after installation that nobody cares to  even look into. 300. Yes, 300 is the total number of minutes I have tried to contact this joke for service in the past 4 days. That's a lot of time, you really need  to be ashamed. Oh my god, I have never dealt with a company as worst as you are.  Cancel my damn contract before the cooling off period before you rip me off


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    I'm sorry to hear this and apologise for the inconvenience. In order to cancel the service I would recommend contacting our customer care team on 1901.

    Thanks,
    Sarah


  • #3
    mani7831
    Registered Users, Registered Users 2 Posts: 4 ✭mani7831


    eir: Sarah wrote: »
    Hi there,

    I'm sorry to hear this and apologise for the inconvenience. In order to cancel the service I would recommend contacting our customer care team on 1901.

    Thanks,
    Sarah
    I did, after holding the call for a long time they hung up on me. It happened twice, at this point what do you want me to do?


  • #4
    mani7831
    Registered Users, Registered Users 2 Posts: 4 ✭mani7831


    eir: Sarah wrote: »
    Hi there,

    I'm sorry to hear this and apologise for the inconvenience. In order to cancel the service I would recommend contacting our customer care team on 1901.

    Thanks,
    Sarah
    I did, after holding the call for a long time they hung up on me. It happened twice, at this point what do you want me to do? I specifically instructed both the operators to cancel my service, the second person even read something that I need to legally hear but no, again she hung up one me just like that. I mean how is it possible to struggle with simple tasks being such a huge company in Ireland?


  • #5
    gerard1970
    Registered Users, Registered Users 2 Posts: 72 ✭✭gerard1970


    See this thread on how to get to talk to somebody:

    https://www.boards.ie/ttfthread/2057924065

    1. Go the Comreg site and click on "Queries & Complaints". https://www.comreg.ie/queries-complaints.
    2. Click on got a question. There's an option there to start a WebChat, but this wasn't working on Friday, so I just filled in the on-line form and laid out the facts, as I saw them.
    3. When that was done, I then went to the eir Complaints page - https://www.eir.ie/complaints, clicked on "Log a Complaint" tab and clicked on the option to send an email.  


  • #6
    mani7831
    Registered Users, Registered Users 2 Posts: 4 ✭mani7831


    Thank you for your post @gerard1970, I really appreciate it.


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