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Outage

  • 16-10-2018 10:37AM
    #1
    Heinzer
    Registered Users, Registered Users 2 Posts: 74 ✭✭


    Hi,

    I have triple play with Eir and the outage on Saturday/Sunday morning knocked out my Fibre/TV/Mobile data. Are there any plans to compensate customers for this lack of service?


Comments

  • #2
    Heinzer
    Registered Users, Registered Users 2 Posts: 74 ✭✭Heinzer


    It's ok. Rang the call centre. They have compensated me and said that anyone who asks has to be compensated as it was a nationwide outage. They also said that the social media teams have probably been advised not to comment on compensation queries so I understand why you ignored this post.


  • #3
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Hi there Heinzer

    Sincere apologies for the delay in responding here on this thread. Unfortunately we do not deal with compensation here so we always urge our customers to contact Customer Care directly where they will be able to assist.

    I'm really happy to hear that you got everything sorted.

    -Kyle


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