Fastway/Parcel Connect

I purchased an item off Amazon which they shipped with iparcel last week, the tracking on the amazon page started saying Reschedule Request Received 2 days later even though noone had requested any such thing. When I contacted iparcel, they told me the parcel had been handed over to Fastway for delivery and gave me a Fastway tracking number. When I looked on the fastway tracking page I got the following

"Unfortunately we were unable to deliver your parcel today due to unforeseen circumstances. We'll aim have your parcel out for delivery on the next working day. Our apologies for the delay"

This same message just keeps showing up each day since so I emailed them using their support page as this is the only way to get in contact, they do not operate a phone service any more or engage on any social media.

My problem now is no one will reply using their email helpdesk either, what can I do to get a resolution on this?

I have done that and in fairness to them they have shipped a replacement order. I just cannot believe that a delivery company can operate with zero communication with customers.

That's not entirely true seeing as I'm the one that paid the shipping and I'm the one that has to wait around for a useless courier company to turn up. I would say that I'm their customer seeing as I paid the bill.

arseagon wrote: »

That's not entirely true seeing as I'm the one that paid the shipping and I'm the one that has to wait around for a useless courier company to turn up. I would say that I'm their customer seeing as I paid the bill.

Did you provide your full address including eircode and phone number?

arseagon wrote: »

I just cannot believe that a delivery company can operate with zero communication with customers.

They aren't really a company though. All the vans are independently owned and fastway provide nothing but a logo and tracking. No infrastructure. No CS. No accountability. There's a clear reason they're cheaper.

My complaint wasn't about who my legal contract was with, I was complaining about the fact that Fastway have no phone numbers or social media contact-ability and don't bother replying to the one method they do offer people to get in contact. A pretty crappy way to do business if you ask me.

Also iParcel just fobbed me off with a link to Fastways website and the tracking number and Amazon tried to fob me off to iParcel.

So I'm really annoyed and would like your opinion on whether I should let this go or not. I ordered a parcel from littlewoods (€400), it was due to be delivered on a Tuesday. Waited, no one came so in the afternoon I collected my girl from crèche. Checked fastway app and no delivery. Wednesday morning I check the app and it says delivered at 8.15pm Tuesday. No way to contact fastway (they don't have contact nos that work) so contacted littlewoods as it said delivered with my signature. Littlewoods told me they would investigate and come back to me. An hour later the driver rings to say he put my parcel in my bin (I live in a not so lovely part of limerick) so I rang my neighbour to check my bin and it was there. I called back the driver (who I know) and told him I had it.... end of I thought.
But seemingly fastways system sent me a text by accident responding to littlewoods query (it was sent to LW too but should not have been sent to me seemingly) saying and I **** you not:
parcel delivered to safe location, she is suspect character and has that package, don't believe her!!!!

Now I work in the courier business so chances are my boss and their boss know each other and here they are instructing LW that I am a suspect character even tho someone frauduantly signed my name, left it in an open bin and slandered my character. I'm fuming and my complaints to LW went unanswered (usual **** of someone will get back to you and never did). Part of me is like 'let it go' and where does it get you and the other side is.... who the hell do they think they are. I'm more fuming with Lw customer service now rather than fastway at this point.

Purple Mountain wrote: »

How is a bin a safe location?
Was there rubbish in the bin?
That's pretty gross.

Yip my general waste with all my waste in it. And it's it's on front of my house so anyone can open it. Not even at the side.

I've lost count of the number of posts I've seen posted on various sites about that courier company not bothering to even call to doors but going straight to dustbins and putting deliveries in them and the driver signing for them themselves.

I work from home and we have regular deliveries via a few different companies and I've seen the driver pull up go straight to the bin without even approaching my house and drop the package in it. I went out and asked him why he was putting it in the bin, he barefaced lied and said he'd knocked and no one answered and he then got thick with me when I told him he hadn't come near the house that I was looking out the window when he pulled up.

OP in you case I wouldn't let it go.

deisemum wrote: »

I've lost count of the number of posts I've seen posted on various sites about that courier company not bothering to even call to doors but going straight to dustbins and putting deliveries in them and the driver signing for them themselves.

I work from home and we have regular deliveries via a few different companies and I've seen the driver pull up go straight to the bin without even approaching my house and drop the package in it. I went out and asked him why he was putting it in the bin, he barefaced lied and said he'd knocked and no one answered and he then got thick with me when I told him he hadn't come near the house that I was looking out the window when he pulled up.

OP in you case I wouldn't let it go.

Towards the end of last month I was expecting a delivery from the Uk, seller used (I would say uses but they have assured me they wont again) the aforementioned courier. Package was not urgent at all, but after about ten days I thought it was time to find out what was going on.
On their tracking site, there was "8 delivery attempts" noted, and multiple calls made to my mobile phone noted aswell...all of which never happened, tracking site said the package was returned to sender and they never got it back either!
They resent my order with DHL, no issues whatsoever.

monkeysnapper wrote: »

I also work in a large warehouse where I deal a lot with couriers and most are sound but now and again they sign their own delivery s .

One such company had a workers signature on parcel we couldn't locate that was very expensive for our customer ..... we asked company for POD ( proof of delivery) and the signature was guy at work who was in hospital having knees operated on .. ...

I've a similar situation in work. A lot of the deliveries would be for me, but if the lad in the warehouse isn't around, a certain courier signs for it himself (and on at least one occasion, the person who 'signed' for it wasn't even in the country).

At home, I live alone so there's usually nobody to take in deliveries. I've my bins at the front of the house and deliveries are sometimes left behind the bins, but after a couple of times when the package ended up in the general waste bin, I made sure that my recyclable bin was nearest to the door so it'd be more likely to end up there rather than with the general waste.

There is no way I'd let this go. Fastway are the worse company I've ever dealt with. I have no idea why other companies insist on using them. I got very angry at Boohoo and Fastway (although I may have been talking to the wall for all Fastway were doing) recently after their courier went too far in their bid to get me to let them drop it elsewhere. For a comment like what you got, I would be going mental. Obviously not all of them, but I'm starting to suspect they hire scum that would never get a job anywhere else. I wouldn't let this go when it's a company infamous for horrendous service.