Another day with the worst company in Ireland..

tonybodhran · 09-10-2018 12:37PM #1

Having several failed attempts at a fibre broadband installation work by Eir and being told that I had to pay for duct installation myself and trying to deal with a non existent customer service I finally got a technician from KM to find the actual problem and was told that our ducting was fine and that the line from the telephone pole to the service hatch was blocked and this was Eir's problem and that they would have to send out civil engineers to fix it. Km said it would take them around 7 days to send engineers out..asked for an update two weeks later, was told that there was a completion date of 24th December. 3 months...
How does this company even continue to exist?

eir: Tracey · 10-10-2018 09:58AM

tonybodhran wrote: »

Having several failed attempts at a fibre broadband installation work by Eir and being told that I had to pay for duct installation myself and trying to deal with a non existent customer service I finally got a technician from KM to find the actual problem and was told that our ducting was fine and that the line from the telephone pole to the service hatch was blocked and this was Eir's problem and that they would have to send out civil engineers to fix it. Km said it would take them around 7 days to send engineers out..asked for an update two weeks later, was told that there was a completion date of 24th December. 3 months...
How does this company even continue to exist?

Hi tonybodhran,

I'm very sorry to hear about the ongoing issues you are having with your order.

If you PM me your account number, full name on the account, email address and date of birth and I'll look into this for you.

Thanks

Tracey

10-10-2018 10:03AM

Only took a day for response, it's all up in the Eir to be honest.

Another day with the worst company in Ireland..

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