'This number is no longer active' when trying to login to my eir

bartus_s · 05-10-2018 08:18AM #1

Hi,

I requested 30day rolling plan change from old Meteor SIM Only Lite to Eir Mobile Connect and address change yesterday over a web chat service and today I am not able to log into my eir online account - 'This number is no longer active' message is displayed on the dashboard...

Can you please sort this out for me?

Thanks,
Bart

eir: Sarah · 05-10-2018 09:07AM

Hi Bart,

When you changed you would have moved on to our new system.

Can you try registering for my eir as a new customer with your new account number and let me know of that works.

Thanks,

Sarah

bartus_s · 05-10-2018 09:44AM

eir: Sarah wrote: »

Hi Bart,

When you changed you would have moved on to our new system.

Can you try registering for my eir as a new customer with your new account number and let me know of that works.

Thanks,

Sarah

Hi Sarah,

After registering as a new customer I am still seeing the same message... This number is no longer active...

EDIT: OK, I can log in now... I had to remove my mobile number from my old account and register again as a new customer.

Can you change my address as it's still showing my old one on My profile page?

eir: Sarah · 05-10-2018 02:24PM

If you could PM me with your account details and conform the old and new address I will assist you with this.

Thanks,

Sarah

'This number is no longer active' when trying to login to my eir

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