Refused deposit even though I went through with service

confuse1298 · 13-09-2018 06:56PM #1

Hi

I booked a room at a pub which required a deposit (and no other payments). When I booked it the manager said I will get my deposit returned if rules are followed etc.

The day went perfect and when I asked for the deposit back (and showed the receipt), the manager said that he will only be able to give me a voucher equal to the deposit which can only be spent in the pub.

Is this legal? He never told me that my deposit was to be turned into a voucher. His reasoning was that the deposit was used to cover the heating, staff etc for the additional room (it was a small room).

I never signed anything but am pretty upset that he never told me that I was to never get the money back.

Am I right to demand money back?

13-09-2018 07:15PM

confuse1298 wrote:

Is this legal? He never told me that my deposit was to be turned into a voucher. His reasoning was that the deposit was used to cover the heating, staff etc for the additional room (it was a small room).

I'd be interested to know if refunding a deposit in voucher form is legal myself. I sort of doubt it.

I'm not sure from what you say if it was a booking deposit or security deposit. Sounds like it started as a booking deposit and changed to a security deposit. Doubt it if they can do this either but it really depends on the original conversion & agreement.

I can't imagine any circumstances where a booking or security deposit can be used to cover heating or staff.

confuse1298 · 13-09-2018 07:17PM

There was only one staff member and he was running the bar. The room was actually kinda cold (it was underground).

I made the booking with a friend who witnessed the conversation and heard the manager say I will get my money back.

13-09-2018 07:22PM

confuse1298 wrote:

I made the booking with a friend who witnessed the conversation and heard the manager say I will get my money back.

Well the name "deposit" does suggest that you will get it back. You can have a non refundable deposit where if you cancel at the last minute you won't get the deposit

nuac · 13-09-2018 11:17PM

Mod
Poster, you also have this issue in Consumer issues.
Pls nominate just one forum asap

confuse1298 · 14-09-2018 06:23AM

We'll keep it in the consumer section, sorry!

Mod
Ok, thanks for replying so quickly. Closing this thread

Refused deposit even though I went through with service

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