Fastway/Parcel Connect

rosmoke · 06-02-2018 12:53PM

Never had problems with Fastway, I wish they sent a text before delivery though.

Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..

Ewan Hoosarmi · 06-02-2018 12:55PM

rosmoke wrote: »

Never had problems with Fastway, I wish they sent a text before delivery though.

Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..

As they are all franchises, some will be better than others. The south east franchise is the one I have had ongoing problems with.

Ewan Hoosarmi · 06-02-2018 12:55PM

rosmoke wrote: »

Never had problems with Fastway, I wish they sent a text before delivery though.

Today I got a parcel from Amazon with them, I ordered it on 31th Jan. On the website it still shows "On the way" ..

As they are all franchises, some will be better than others. The south east franchise is the one I have had ongoing problems with.

Delta1138 · 06-02-2018 12:56PM

Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.

Delta1138 · 06-02-2018 12:56PM

Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.

rosmoke · 06-02-2018 12:58PM

It is possible, I think they have designated areas. I'm in Citywest

rosmoke · 06-02-2018 12:58PM

It is possible, I think they have designated areas. I'm in Citywest

Ewan Hoosarmi · 06-02-2018 12:59PM

Delta1138 wrote: »

Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.

Yes, I think the individual driver is the problem, but the office are showing no will to resolve the problem and are refusing to give me contact information for the franchise holder, Mr Willie Day.

Ewan Hoosarmi · 06-02-2018 12:59PM

Delta1138 wrote: »

Its the North East I have trouble with, i believe that it might legitimately just be the driver.I think it might be his sister doing it when hes not around either way, its just terrible.

Yes, I think the individual driver is the problem, but the office are showing no will to resolve the problem and are refusing to give me contact information for the franchise holder, Mr Willie Day.

Delta1138 · 06-02-2018 03:15PM

Update:

I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

This is by far the worst experience I have ever had with a courier.

Delta1138 · 06-02-2018 03:15PM

Update:

I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

This is by far the worst experience I have ever had with a courier.

D3V!L · 06-02-2018 03:17PM

I have a CCTV video of a fastway driver dumping my package in my bin. There was no delivery slip or any notification to say it was there.

The only way we found it was that the bin was going out the following Monday !!

D3V!L · 06-02-2018 03:17PM

I have a CCTV video of a fastway driver dumping my package in my bin. There was no delivery slip or any notification to say it was there.

The only way we found it was that the bin was going out the following Monday !!

punisher5112 · 06-02-2018 03:17PM

Delta1138 wrote: »

Update:

I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

This is by far the worst experience I have ever had with a courier.

Contact Amazon.

Package if left there is open to theft so how could you be responsible.

punisher5112 · 06-02-2018 03:17PM

Delta1138 wrote: »

Update:

I got an email back saying that the driver left the package at the door and that it could be with a neighbour, I don't how to respond to that.

This is by far the worst experience I have ever had with a courier.

Contact Amazon.

Package if left there is open to theft so how could you be responsible.

Delta1138 · 06-02-2018 03:38PM

punisher5112 wrote: »

Contact Amazon.

Package if left there is open to theft so how could you be responsible.

I did there, am getting a refund. But I am livid that this lazy c*#t will not have boo said to him.

Delta1138 · 06-02-2018 03:38PM

punisher5112 wrote: »

Contact Amazon.

Package if left there is open to theft so how could you be responsible.

I did there, am getting a refund. But I am livid that this lazy c*#t will not have boo said to him.

HONKEY TONK · 08-02-2018 11:20AM

I have found Fastway as the worst delivery company to deal with.

Delivery next working day

Delivery next working day

Delivery next working day

Here is todays example

This is the one before

6034073

HONKEY TONK · 08-02-2018 11:20AM

I have found Fastway as the worst delivery company to deal with.

Delivery next working day

Delivery next working day

Delivery next working day

Here is todays example

This is the one before

6034073

L1011 · 08-02-2018 06:03PM

Used to use fastway for b2b and they were fine. Fall apart entirely when handling recipients who aren't there during business hours though

If they can't provide proper delivery options to consumers they really shouldn't offer it as a service

L1011 · 08-02-2018 06:03PM

Used to use fastway for b2b and they were fine. Fall apart entirely when handling recipients who aren't there during business hours though

If they can't provide proper delivery options to consumers they really shouldn't offer it as a service

Tony EH · 16-05-2018 04:29PM

Sorry for the thread necromancy, but I have to weigh in on this. This company is beyond a joke.

This is the third time in a year I've been given someone else's parcel and I've been waiting on a parcel myself for over four weeks from the US, that I reckon has been "lost" at this stage. More than likely, it's been "delivered" to the wrong address.

God be with the days when An Post covered the postal service in this country. Now, we have the "market" hocked off to private companies, who hire cheap (mainly foreign delivery drivers) and it's a bloody disaster.

I have to bring the parcel now to the correct address, which is quite near to me.

What a farce.

I remember the days when ordering something online wasn't a delivery gamble. It was relatively inexpensive too and arrival from the States didn't take over a month.

This kind of service shouldn't be in private hands, as the end user, i.e. YOU, have absolutely no control over the choice and no comeback when things go wrong.

Ursus Horribilis · 28-05-2018 08:00AM

Yes, they're still an awful company. They lost a package of mine that I'd sent to the UK using parcel connect. Then it took 2 months of badgering them to get a refund. Naturally, I was long out of pocket because I'd had to refund the person who'd bought my item. They were difficult to contact and very slow to respond to emails. I have nothing good to say about them other than that the eventual refund cheque didn't bounce. They couldn't even spell my name properly on the cheque!

corks finest · 28-05-2018 08:41AM

celticbhoy27 wrote: »

Joke joke joke of a company. Couldn't care less attitude reigns Supreme. Drivers don't answer phone. Don't attempt to contact for delivery. Have a tracking number for them for passed two weeks. Each day it's out for delivery and never arrives. Order from sports direct. Two orders placed same day one delivered via Dpd 2 weeks ago and the other with these clowns. Rant over... For now

Ref sports direct,,,,fastway,they lost my returned item(driver forgot to scan) took 3 months to get reimbursed

Amber 123 · 24-08-2018 12:45PM

Does anyone have any idea how on earth to get through to Fastway? My delivery has been postponed all week due to “unforeseen circumstances”. Got in touch with ASOS who I purchased the items from. They were no help. Have sent countless (ignored) emails to Fastway. Does anyone have any ideas at all? At my wits end and willing to drive to the depot (2 hrs round trip) to collect but can’t even get in touch with them to find out if the parcel is in the depot. Can’t believe that a company like Fastway can continue to operate - is there no reprimand for such appalling service?

nava · 24-08-2018 02:56PM

MOD: Moved to Couriers

ED E · 24-08-2018 07:46PM

It could be in the drivers living room, their depots are wherever the driver feels like. All "independent businesses".

Unforeseen circumstances probably means the guy for your area is on his holiers. Check for a tan when it arrives in a week or two.

The reprimand is giving Asos a bollocking for using them.

Padraig Mor · 03-09-2018 10:35AM

I'd say smoke signals are your best option with that shower....

Sharknose · 17-09-2018 11:58AM

Item dispatched from Spain to Fastway Northern Ireland 6th July, still not delivered. ( 16th September )

Despite a dozen emails Fastway claim to have no trace of item.

They have a computerized tracking service, where collection needs to be verified with a code. I don't understand why it can't be tracked :mad:

whiterebel · 17-09-2018 01:12PM

MOD: Move to couriers forum.

Fastway/Parcel Connect

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