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Why did i receive a voip charge for calling Homestoreandmore?

  • 16-08-2018 06:06PM
    #1
    ancuncha
    Registered Users, Registered Users 2 Posts: 151 ✭✭


    I was charged €11.20 (there was a lot of calls made as it was hard to get anyone to answer), why is this?


Comments

  • #2
    RustyNut
    Registered Users, Registered Users 2 Posts: 3,427 ✭✭✭RustyNut


    Have a read here.
    http://www.saynoto1890.com/2016/02/what_are_076_numbers/


  • #3
    ancuncha
    Registered Users, Registered Users 2 Posts: 151 ✭✭ancuncha


    RustyNut wrote: »
    Have a read here.
    http://www.saynoto1890.com/2016/02/what_are_076_numbers/
    Damit thats annoying, especially when there is an eir mobile here that rang it a few times aswell and never got charged


  • #4
    RustyNut
    Registered Users, Registered Users 2 Posts: 3,427 ✭✭✭RustyNut


    There should be some sort of warning when we ring these numbers to make people aware that they are likely to be charged more than usual for the call. A different dial tone or whatever. Its unfair to expect people to know that these numbers more expensive than standard.


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ancuncha wrote: »
    I was charged €11.20 (there was a lot of calls made as it was hard to get anyone to answer), why is this?
    Hi ancuncha, 

    The information RustyNut has provided is correct, 076 numbers are classed as non-geographical so would be billed. 

    I understand your frustration here and I'll be sure to pass this feedback on for you. 

    Thanks 

    Tracey 


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