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Eir Mobile selectively refusing to send Bank of Ireland SMS activations, and charging

  • 09-07-2018 09:47AM
    #1
    dirtyfingers
    Registered Users, Registered Users 2 Posts: 5 ✭


    Hi,

    I switched network to Eir mobile recently, and in month 1, without any advance warning,
    have been hit with the double treat, have been hit with the double treat of:

    1: Being charged for use of iMessage, as an additional to my bundle
    2: Suddenly not being allowed to edit/add accounts on Bank of Ireland 365



    I have spoken to BOI, who assure me it is Eir who refuses to send these SMS activation messages.
    I have spoken to Eir, who confirm that they don't send these messages.
    I have confirmed with several other Eir users who CAN and have received these messages.




    Could one of the Eir reps on here please let me know why:

    This is actually happening at all?

    Why some Eir customers can receive these Bank of Ireland texts,
    (including my wife standing right next to me) and others can?

    Why I am being charged extra un-notified fees to use a basic service on my phone?



    What is going to be done to rectify the above?

    Sneaky extra charges, and being forced to resort to postal methods to use online banking is not acceptable,
    and if not resolved will certainly result in me and my company taking my business elsewhere.


    Thanks
     


Comments

  • #2
    Max Power 2010
    Registered Users, Registered Users 2 Posts: 438 ✭✭Max Power 2010


    Hi dirtfingers,

    i could possibly add some insight here.

    Why some Eir customers can receive these Bank of Ireland texts,
    (including my wife standing right next to me) and others can?


    BOI would use a third party service provider for SMS delivery, these companies are mainly based here but the SMS originates abroad as it's cheaper, for them, there databases don't always get updated when a number changes operator here and are probably sending the SMS to your old provider, you'd be best pushing BOI to raise it with their service provider who can trace the SMS and see where it fails.


    Why I am being charged extra un-notified fees to use a basic service on my phone?



    Its an Apple thing, their servers have detected a new operator attached to your number, it's a once off activation SMS, if it's reoccuring could be worth talking with Apple.


    Max


  • #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    dirtyfingers wrote: »
    Hi,

    I switched network to Eir mobile recently, and in month 1, without any advance warning,
    have been hit with the double treat, have been hit with the double treat of:

    1: Being charged for use of iMessage, as an additional to my bundle
    2: Suddenly not being allowed to edit/add accounts on Bank of Ireland 365



    I have spoken to BOI, who assure me it is Eir who refuses to send these SMS activation messages.
    I have spoken to Eir, who confirm that they don't send these messages.
    I have confirmed with several other Eir users who CAN and have received these messages.




    Could one of the Eir reps on here please let me know why:

    This is actually happening at all?

    Why some Eir customers can receive these Bank of Ireland texts,
    (including my wife standing right next to me) and others can?

    Why I am being charged extra un-notified fees to use a basic service on my phone?



    What is going to be done to rectify the above?

    Sneaky extra charges, and being forced to resort to postal methods to use online banking is not acceptable,
    and if not resolved will certainly result in me and my company taking my business elsewhere.


    Thanks
     
    Hi  dirtyfingers,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    I would reccomend getting in contact with our support team on 1901 to have this issue investigated further.

    Thanks

    Thomas


  • #4
    dirtyfingers
    Registered Users, Registered Users 2 Posts: 5 ✭dirtyfingers


    Max Power 2010 wrote: »
    Hi dirtfingers,

    i could possibly add some insight here.

    Why some Eir customers can receive these Bank of Ireland texts,
    (including my wife standing right next to me) and others can?


    BOI would use a third party service provider for SMS delivery, these companies are mainly based here but the SMS originates abroad as it's cheaper, for them, there databases don't always get updated when a number changes operator here and are probably sending the SMS to your old provider, you'd be best pushing BOI to raise it with their service provider who can trace the SMS and see where it fails.


    Why I am being charged extra un-notified fees to use a basic service on my phone?



    Its an Apple thing, their servers have detected a new operator attached to your number, it's a once off activation SMS, if it's reoccuring could be worth talking with Apple.


    Max
    Hi Max, 

    Thanks for that info. Looks like BOI and/or Eir have worked something out to resolve the issue, I'm thankfully back on normal speed banking again!

    Cheers,
    G



    Thanks also, Thomas


  • #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    dirtyfingers wrote: »
    Max Power 2010 wrote: »
    Hi dirtfingers,

    i could possibly add some insight here.

    Why some Eir customers can receive these Bank of Ireland texts,
    (including my wife standing right next to me) and others can?


    BOI would use a third party service provider for SMS delivery, these companies are mainly based here but the SMS originates abroad as it's cheaper, for them, there databases don't always get updated when a number changes operator here and are probably sending the SMS to your old provider, you'd be best pushing BOI to raise it with their service provider who can trace the SMS and see where it fails.


    Why I am being charged extra un-notified fees to use a basic service on my phone?



    Its an Apple thing, their servers have detected a new operator attached to your number, it's a once off activation SMS, if it's reoccuring could be worth talking with Apple.


    Max
    Hi Max, 

    Thanks for that info. Looks like BOI and/or Eir have worked something out to resolve the issue, I'm thankfully back on normal speed banking again!

    Cheers,
    G



    Thanks also, Thomas
    I'm glad to hear this has been resolved.

    Thanks

    Thomas


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