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Given a reserved seat in non-existent carriage

  • 05-07-2018 02:51PM
    #1
    Registered Users, Registered Users 2, Paid Member Posts: 791 ✭✭✭


    I'm currently on a train traveling towards Dublin. I booked my ticket online and selected automatic seat selection. The computer gave me a seat in carriage D but unfortunately the train only has three carriages (A/B/C). This wouldn't be a problem if the train wasn't jam-packed with dozens of people standing.

    I presume there's a reasonable explanation for why at least one carriage is missing from the train. But maybe somebody can shed some light? Is this a regular occurrence? And would I be entitled to any sort of a refund?

    (I don't even mind standing all that much- I'm mainly writing this out of curiosity, boredom, and a desire to vent a little...)


Comments

  • Registered Users, Registered Users 2 Posts: 4,491 ✭✭✭goingnowhere


    Full refund per the conditions


  • Closed Accounts Posts: 907 ✭✭✭Under His Eye


    Rosslare line?


  • Registered Users, Registered Users 2, Paid Member Posts: 791 ✭✭✭ngunners


    Rosslare line?

    No, Westport-Dublin


  • Registered Users, Registered Users 2 Posts: 1,273 ✭✭✭bazza1


    ngunners wrote: »
    I'm currently on a train traveling towards Dublin. I booked my ticket online and selected automatic seat selection. The computer gave me a seat in carriage D but unfortunately the train only has three carriages (A/B/C). This wouldn't be a problem if the train wasn't jam-packed with dozens of people standing.

    I presume there's a reasonable explanation for why at least one carriage is missing from the train. But maybe somebody can shed some light? Is this a regular occurrence? And would I be entitled to any sort of a refund?

    (I don't even mind standing all that much- I'm mainly writing this out of curiosity, boredom, and a desire to vent a little...)

    Train was to be serviced by a 4 piece ICR. Operational reasons maybe caused it to be replaced by a 3 piece set


  • Registered Users, Registered Users 2 Posts: 1,210 ✭✭✭Rashers72


    Daily issue. Check out IE twitter. Full refund of reservation charge will be processed if u did not get another seat. I think the part IE miss is that this leads to an overall bad customer experience. But to be honest, they don't actually seem to care....


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  • Registered Users, Registered Users 2, Paid Member Posts: 791 ✭✭✭ngunners


    Got a refund. Cheers everyone.


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