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eir - deposit not refunded

  • 19-06-2018 03:22PM
    #1
    [Deleted User]
    Posts: 19,205 ✭✭✭✭


    I had a mobile contract (mobile broadband) from meteor that was ported over to Eir.
    this was eventually cancelled earlier this year.
    because of the 30 day cancellation period and feb being a short month (30days > 28 days) I was charged another month and was due almost a full refund on this shown through a negative bill to me by email.
    however this was never refunded to my bank account (even though eir have my bank details from the direct debit).
    I finally called up about this and it will now be paid (seems like a way to hope the customer forgets and other companies just refund you).

    However, I was not paid by my ten euro "refundable deposit" in this amount.
    How is this right? 

    I have the old (now not live) mobile number and pin if necessary.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    glasso wrote: »
    I had a mobile contract (mobile broadband) from meteor that was ported over to Eir.
    this was eventually cancelled earlier this year.
    because of the 30 day cancellation period and feb being a short month (30days > 28 days) I was charged another month and was due almost a full refund on this shown through a negative bill to me by email.
    however this was never refunded to my bank account (even though eir have my bank details from the direct debit).
    I finally called up about this and it will now be paid (seems like a way to hope the customer forgets and other companies just refund you).

    However, I was not paid by my ten euro "refundable deposit" in this amount.
    How is this right? 

    I have the old (now not live) mobile number and pin if necessary.
    Hi glasso ,

    Please feel free to PM me your full name, mobile number and pin, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    [Deleted User]
    Posts: 19,205 ✭✭✭✭ [Deleted User]


    thanks

    pm sent


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    glasso wrote: »
    thanks

    pm sent
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


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