Cancelled service last year still getting bills

masonhaze wrote: »

I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???

masonhaze wrote: »

eir: Thomas wrote: »

masonhaze wrote: »

I cancelled my Eir broadband and 2 mobiles in October 2017 and no longer have any Eir products, but I am still getting emails, letters and texts constantly to say I am in arrears or that my service will be cancelled. Also received a letter to say my details would be passed on to a credit agency which will affect my credit rating etc. I have called Eir and after about 40 mins of being passed between departments they hung up on me. I should not to have to waste any more of my time calling as this is your mistake and you are harassing me. I cannot email you according to your site and chat support just tells me to phone again! What can I do ???

Hi masonhaze ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Thanks Thomas hopefully all sorted now!

masonhaze wrote: »

eir: Tracey wrote: »

No problem, I'll be sure to pass this onto Thomas.

Thanks

Tracey 

Hi

Unfortunately this is still not resolved I am still getting them same texts and emails about being in arrears. Can someone look into this for me again please?

Thanks